Front Desk Agent (Wisconsin Rapids)
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Job Location:
Nekoosa, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Location:
3410 8th Street South Wisconsin Rapids WI 54494
Position:
Seasonal (April through October)
Position Summary:
- The Front Desk Agent plays a key role in ensuring smooth day-to-day operations including check-in and check-out procedures. This position requires an energetic friendly and attentive individual who consistently prioritizes guest satisfaction. The ideal candidate will be detail-oriented able to manage multiple tasks efficiently and maintain a positive professional demeanor at all times.
Primary Duties and Responsibilities:
- Manage all in-room amenity and special requests from guests and management.
- Support and uphold all resort and hotel policies.
- Check in guests and record in the Daily Front Desk Log.
- Process deposits or room fees via the Square system.
- Program key cards for new check-ins and current guests.
- Take reservations over the phone or in person.
- Inspect rooms upon check-out and report any issues or damages to management.
- Report repairs that need immediate attention to the Maintenance.
- Assist guests and staff in resolving billing disputes.
- Maintain cleanliness and organization at the Front Desk and Lobby including the desk counter glass doors tables chairs and snack & coffee areas.
- Complete daily financial reports and submit them to the accounting department.
- Perform closing responsibilities daily and additional tasks as assigned by management.
Qualifications:
- High School Diploma preferred.
- Demonstrated quality interpersonal communication skills.
- Positive attitude professional manner and appearance in all situations.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision.
- Applicants must successfully pass a background check and drug screen as a condition of employment.
Physical Requirements (must have the ability to):
- Read and write in English.
- Communicate effectively with guests and team members.
- Follow and provide both verbal and written instructions.
- Stand sit walk push pull lift grasp bend and kneel for up to 5 hours at a time.
- Lift up to 30 lbs occasionally 20 lbs frequently and 10 lbs constantly.
Classification:
- Full-Time or Part-Time Seasonal Hourly Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
