As a Patient Service Representative you will work in conjunction with physicians and clinical staff to take care of patients administrative needs. Your primary responsibilities would include checking in patients for appointments collecting patient co-pays answering telephones taking accurate messages scheduling appointments and checking insurance eligibility. Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service assuring that patients are informed and well cared for while waiting for their appointment creating a positive experience for patients.

Schedule:

Minimum Qualifications:

• High School Diploma or equivalent required

• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

• Experience with process improvement or lean philosophy preferred

Our Ideal Candidate: is friendly detail oriented a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families both in person and on the phone. The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position.

What You Will Do:

• Acknowledges and greets patients immediately providing a positive customer service experience

• Registers patients for appointments and completes paperwork

• Verifies and updates existing patient and insurance information

• Keeps patient appointments on schedule by notifying provider of patients arrival

• Informs patients immediately of delays explains why and the anticipated wait time

• Collect record and communicate to patients their responsible balances for visit diagnostic testing supplies etc.

• Maintain knowledge of different payer practices and deductibles

• Assist patients with all aspects of Financial Assistance Paperwork

• Control credit extended to patients via a payment plan

• Maintain business office inventory and equipment and order supplies

• Maintain a neat work area including the reception area

• Optimize patients satisfaction provider time and treatment room utilization by scheduling appointments in person or by telephone

• Handles multiple telephone lines effectively and politely per clinic standards

• Updates patient personal and insurance information and notifies patients to bring insurance cards identification and co-payment to appointment

• Mail patient paperwork to new patients prior to appointment

• Interacts with patients via Patient Portal

• Scan incoming patient related documents into EHR

• Ability to process incoming and outgoing referral requests

• Files incoming medical reports and correspondence

• Assembles new patient medical records in accordance with policies and procedures

• Ensures availability of treatment information by filing and retrieving patient records

• Receives processes and documents referral requests to and from the office

• Sorts incoming faxes via Right Fax and routes

• Receives and routes record requests from others and makes requests on behalf of providers/patients