Service Center Specialist
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Job Location:
Antioch, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:
The Service Center Specialist is a field-forward operations-driven role supporting rental service and project execution. This position plays a critical role in sourcing equipment coordinating dispatch and logistics managing contracts and ensuring billing accuracy to keep field operations running safely and efficiently. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions health dental vision investment savings plan and other additional miscellaneous benefits.
Core Responsibilities:
To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
Field Operations & Equipment Support
Source and locate rental and service equipment across branches and approved vendors
Coordinate equipment availability to meet jobsite schedules and emergency demands
Support equipment mobilization and demobilization activities
Work closely with field teams to ensure equipment readiness and accuracy
Assist Service Technicians with field work orders
Maintain accurate inventory records for parts and equipment and address any discrepancies
Dispatch Logistics & Scheduling
Dispatch and schedule trucks for equipment deliveries and pick-ups
Coordinate logistics with drivers field technicians and branch personnel
Maintain delivery and pick-up schedules aligned with jobsite requirements
Prepare and manage dispatch documentation and customer sign-off paperwork
Order Processing & Purchasing
Create and process rental orders service orders and purchase orders
Generate rental and service quotes and convert them into active orders
Ensure labor equipment parts and service operations are accurately entered into systems
Maintain documentation related to purchasing and equipment movement
Contract Administration
Support customer contract setup renewals extensions and simple modifications
Review auto-renewals and coordinate contract additions with sales and branch staff
Ensure contract terms rates and freight agreements are accurately reflected in orders
Assist in resolving contract-related issues
Billing & Financial Accuracy
Ensure accurate time entry billing codes and cost allocation
Support billing for rentals projects and service engagements
Obtain and maintain customer payment information
Assist in resolving billing discrepancies and customer inquiries
Safety Compliance & Culture
Promote and maintain a safe working environment and strong safety culture
Demonstrate accountability ownership and operational excellence
Qualifications:
High School Diploma or equivalent
2 years of operations field coordination rental or service experience
Order management and billing system experience preferred
Experience in equipment rental construction utilities or industrial services preferred
Proficiency in Microsoft Office
Mechanical background preferred
Experience with an ERP system preferred SAP preferred
Intra-departmental communication for purpose of alignment/ information sharing
Ability to understand concepts in execution and strong organization skills
What we can offer you:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
*****
The estimated pay range for this position is $25/hr. to $30/hr.. Starting pay is dependent on multiple factors such as skills experience and work location. At Xylem we offer a competitive compensation package with a generous benefits package including Medical Dental and Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
IC
Key Skills
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
