IT Solutions Support Engineer Mid-senior
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Job Location:
Indaiatuba - Brazil
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Provide 1st and 2nd level technical support for LIMS applications.
- Investigate troubleshoot and resolve incidents within agreed SLAs.
- Log track and manage tickets using IT Service Management tools (e.g. ServiceNow BMC Helix).
- Perform initial root cause analysis and escalate complex issues to appropriate teams.
- Collaborate with IT Operations Development and other stakeholders to ensure timely resolution.
- Develop write and debug scripts to automate workflows and enhance system functionality.
- Maintain accurate documentation of issues solutions and standard procedures.
- Ensure compliance with IT policies security standards and data protection requirements.
- Support IIS-hosted web applications and monitor system performance.
- Communicate effectively with business and technical stakeholders in an international environment.
Qualifications :
Required Skills & Qualifications
- 4-5 years of experience in IT support application support or helpdesk roles.
- Basic understanding of Windows Server environments and networking fundamentals.
- Experience writing and troubleshooting SQL queries (MS SQL Server / T-SQL).
- Familiarity with ticketing systems (ServiceNow BMC Remedy or similar).
- Knowledge of ITIL practices (Incident Problem Change Management).
- Basic exposure to IIS-hosted applications.
- Strong problem-solving and analytical skills.
- Good communication skills in an international environment.
- Ability to work independently and manage multiple priorities.
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
Nice to Have
- Exposure technologies ( / C#).
- Experience with REST APIs message queues or distributed systems.
- Knowledge of VBScript or scripting for automation.
- Understanding of SDLC and Product Lifecycle methodologies.
- Familiarity with testing frameworks (e.g. NUnit Jasmine Karma MS Test).
- Experience working with European stakeholders/customers.
- Experience with tools like TFS / Azure DevOps.
Technical Competencies
- Strong troubleshooting and debugging capabilities.
- Understanding of synchronous and asynchronous communication.
- Ability to analyze logs system behavior and performance issues.
- Basic knowledge of enterprise application architecture.
Soft Skills
- Excellent communication and interpersonal skills.
- Ability to work in a multicultural and distributed team environment.
- Proactive detail-oriented and solution-driven mindset.
- Ability to adapt and communicate with both technical and business stakeholders.
- Comfortable working with remote collaboration tools (Teams email chat etc.).
Additional Notes
- Strong learning ability and willingness to grow in LIMS and enterprise systems is key.
Additional Information :
Working hours:
Monday to Friday - 09:00 to 18:00 Hybrid Work
Be available 1 weekend per month as there will be a rotation schedule.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
