Front Office Manager
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Job Location:
Lake Louise - Canada
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front desk. They will be responsible to guide the Front Desk and support the Royal Service departments in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Lets take your career to new heights.
Position Type: Full-Time Permanent
Start Date: April/May 2026
What you will be doing:
- Ensures that all Front Desk and Royal Service policies and procedures are adhered to
- Coordinates management of the Front Desk and Royal Service while on duty to ensure a smooth operation and the highest level of guest satisfaction
- Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
- Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person email phone or responding to surveys
- Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings
- Provides Guidance and motivation to the Front Desk and Royal Service team. Establishes and communicates on a daily basis with the Front Desk teams. A strong commitment to Colleague Satisfaction.
- Creates an environment that allows colleagues to achieve job fulfilment and provides a path for career development with Accor Hotels & Resorts.
- Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team.
- Responsible to balance operational administrative and colleague needs
- Responsible for ensuring consistency in exceeding guest service expectations
- Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
- Establish an ALL (Accor Live Limitless) culture throughout the hotel
- Ensures all departments are well trained on their specific ALL procedures and review procedures on a regular basis
- Manage survey comments and track each colleagues VOG score
- One on Ones with AFOMs
- Conduct Assistant Front Office Managers performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Desk colleagues.
- Develops implements and maintains new incentives to motivate colleagues and maximize hotel revenue
- Ensures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budget
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Adheres to and promotes the Companys Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
- Ensure a clean and safe working environment and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned
Qualifications :
- Minimum 3 years previous leadership or management experience in Front Office operations
- Degree or Diploma in Hospitality Management is an asset
- Proven ability to guide and coach team members
- An operational knowledge and proficiency in Property Management System (Micros-Fidelio) in asset
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
- Excellent leadership written/verbal communication and interpersonal skills
- Strong guest service orientation and training skills background required
- Selfmotivated with the ability to make effective decisions
- Demonstrates initiative and the ability to multitask and work with minimal supervision
- Ability to maintain high service levels under pressure
- Ability to consistently stand and walk through out shift
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
