Customer Care CoordinatorManager Home Care
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about making a meaningful difference in the lives of older Australians We are looking for a proactive and compassionate Customer Care Coordinator/Manager to join our dedicated team supporting clients across our home care case load.
You will serve as the primary point of contact for both new and existing home care clients guiding them through their aged care journey with empathy professionalism and expertise. You will be responsible for delivering high-quality personalised support and ensuring clients needs are consistently met throughout your period of care.
Day to Day!
- Act as the main point of contact for clients delivering exceptional service and tailored home care solutions through a mix of face-to-face visits (utilising your own vehicle for travel) and phone-based check-ins
- Build and maintain relationships with clients and families to understand needs goals and preferences
- Conduct assessments and develop personalised care plans to support independence and wellbeing
- Monitor service delivery through regular communication reviews and feedback
- Collaborate with clinical teams and internal stakeholders to coordinate care and ensure efficient service delivery
- Support workforce planning including contributing to recruitment and matching of care workers
Lets talk about you!
Youre a customer-focused professional with strong communication and relationship-building skills able to manage stakeholders and deliver great service.
Your experience may come from Account Management Service Coordination Rostering Coordination Care Coordination or Client Services within healthcare NDIS or aged care environments. We also encourage applications from clinical professionals including Enrolled Nurses (ENs) and Registered Nurses (RNs) seeking to move into a client-focused coordination role.
With HCA youll be rewarded with:
- A fabulous discount on BUPA Private health Insurance 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- A lovely Adelaide office close to public transport with an excellent corporate car parking deal for the days you need to drive
- Be part of a well-respected Australian based organisation of more than 3000 employees!
If you have any questions please contact Carly Currie on
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Remote Work :
No
Employment Type :
Full-time
About Company
HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
