Senior People Operations Lead

The Senior People Operations Lead (Americas) is responsible for leading and overseeing HR operations across the United States Canada and potentially additional countries within the region. This role ensures the effective and consistent delivery of high-quality employee-focused HR services while driving operational excellence and compliance with local regulations.

The role includes leadership and development of the regional People Operations team setting clear priorities fostering capability growth and building a high-performing service-oriented culture whilst being hands on involved in the day to day business. 

Working in close partnership with the HR Business Partner for the US and Canada as well as the wider People Team this position plays a key role in both strategic alignment and day-to-day HR operations. The role provides expert guidance on HR policies procedures and best practices ensuring their consistent application across the region.

In addition the Senior People Operations Lead plays a key role in the ongoing transformation of the HR function driving the harmonization and automation of processes policies and ways of working across countries to enhance efficiency consistency and employee experience.

The role contributes to the development and continuous improvement of HR strategies policies and processes proactively identifying operational challenges and leading their resolution. Additionally it serves as a trusted advisor to senior leadership offering insights and recommendations on HR and people management matters and supports employees on a wide range of HR-related topics.

Locations: Must be east coast timezone USA - preference for Charlotte NC or Northeast region

• Lead and drive strategic initiatives to harmonize and align People processes and operations across the US Canada and other countries in scope supporting the ongoing transformation of the HR function.
• Develop implement and continuously improve HR policies and procedures in line with local labor laws and regulations ensuring a consistent transparent and scalable framework that enhances the employee experience.
• Lead develop and inspire a regional People Operations team providing clear direction coaching and performance feedback while fostering a high-performing collaborative and growth-oriented environment.
• Ensure all SOX controls related to HR data and reporting are appropriately designed implemented and executed in line with compliance requirements with clear documentation and accountability across the team.
• Champion continuous improvement initiatives to enhance People processes driving efficiency consistency and a positive employee experience across the region.
• Work closely with the HR Business Partner to oversee employee relations matters including conflict resolution and grievance handling fostering a fair inclusive and positive workplace culture.
• Ensure effective management and continuous improvement of HR systems and data integrity working closely with relevant teams (e.g. OSC) to implement enhancements and support operational excellence.
• Provide expert HR guidance and support to employees across a wide range of HR-related topics including policies performance and workplace matters ensuring a consistent and employee-centric approach.
• Coach and guide team members and less experienced colleagues delegating responsibilities effectively and ensuring high-quality delivery of HR operations.
• Act as a key point of contact with local authorities ensuring compliance with statutory requirements and managing necessary reporting and documentation.
• Oversee and validate payroll inputs in partnership with relevant stakeholders ensuring accuracy compliance and timely processing.

Qualifications :

Qualifications & Experience

• Bachelors degree or equivalent professional qualification ideally in Human Resources Business Administration or a related field.
• Minimum of 6 years of progressive experience in Human Resources within a dynamic international environment.
• Proven experience in leading or mentoring teams within an HR/People Operations context 
• Experience in IT services or professional services is preferred
• Experience working within a US-public company is a plus

Knowledge & Skills

• Strong knowledge of employment legislation across relevant jurisdictions with the ability to apply this in a practical business-oriented way.
• Solid understanding of HR policies processes and operational best practices including personnel administration and HR systems.
• Experience working in international and multicultural environments with the ability to navigate complexity and collaborate across geographies.
• Strong digital literacy including proficiency in MS Office (Word Excel PowerPoint Outlook) and HR systems.

Core Competencies

• Analytical Thinking: Ability to break down complex issues identify root causes and implement effective sustainable solutions.
• Attention to Detail: Ensures accuracy quality and completeness in all aspects of work particularly in HR operations and compliance.
• Continuous Improvement Mindset: Proactively identifies opportunities to enhance processes systems and employee experience.
• Stakeholder Engagement: Builds strong trust-based relationships and communicates effectively with employees and stakeholders at all levels and across regions.
• Collaboration & Teamwork: Works effectively across teams and functions contributing to a positive and inclusive team culture.
• Resilience & Delivery Focus: Demonstrates persistence and accountability in achieving outcomes even in complex or changing environments.
• Adaptability & Cultural Awareness: Adjusts communication and approach to suit different audiences cultures and business needs.
• People Leadership: Ability to lead coach and develop team members fostering engagement growth and high performance.
• Planning & Organisation: Strong time management and prioritisation skills with the ability to manage multiple priorities effectively.
• Strong written and verbal communication skills in English.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls as necessary. 
• Ability to go into corporate or client offices to work onsite as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer as necessary. 
• Ability to bend kneel crouch and reach overhead as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary. 
• Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary. 
• For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary. 
• For positions that require business travel and/or event attendance a valid drivers license and acceptable driving record are required as driving is an essential job function.

*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.   

USA Benefits (Full time roles only does not apply to contractor positions)

• Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options  
• Flexible Spending Accounts (Medical Transit and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

Yes

Employment Type :

Full-time