Customer Claims & Dispute Specialist

Job Description

Are you excited to help ensure timely claims resolution and maintain positive relationships with clients Join the LEGO Group in Prague and play a key role in ensuring efficient compliant and customer-focused claims handling within our Order to Cash (OTC) function!

Core Responsibilities

• Review investigate and process claims in accordance with policy terms internal guidelines and regulatory requirements
• Analyze coverage liability and damages to determine claim eligibility and appropriate settlement outcomes
• Manage assigned claim portfolios including complex or high-risk cases ensuring timely resolution
• Gather evaluate and validate documentation reports and supporting evidence related to claims
• Communicate with customers logistics providers and internal partners to resolve claims efficiently
• Identify potential fraud or recovery opportunities and escalate where necessary
• Prepare claim recommendations settlements denials and credit notes in line with policies
• Maintain accurate claim records and ensure compliance with audit and documentation standards
• Monitor claim progress timelines reserves and ensure adherence to SLAs benchmarks and guidelines

This is a temporary role for 2 years based in Prague Jinonice (relocation assistance is not provided).

Play your part in our team succeeding

The OTC department supports the LEGO Group by delivering consistent high-quality and customer focused execution of processes combined with strong partner management. This enables Business Service Operations (BSO) to deliver significant value to the overall organization!

As a Claims Management Specialist you will play a key role in maintaining a sustainable and high-performing OTC function. You will work in a collaborative and dynamic environment where process excellence quality continuous improvement and a positive team culture are at the heart of everything we do.

Do you have what it takes

• Proven experience in claims international customer service or order management
• Proven ability to work collaboratively in a global setting with an end-to-end process approach
• Advanced level of English and additional European language (German French Spanish or Italian) is a must
• Excellent interpersonal and communication skills with the ability to engage both internal and external partners
• Strong collaboration skills and ability to build trust and credibility across teams

What would be an advantage

• Experience working in a Shared Service Center environment with a focus on process optimization
• Experience with SAP HighRadius or other claims/dispute management systems

#li-eb2

#LI-Hybrid

#bsoprague

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.