Analyst Cust Qual

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

São Paulo Brazil

Job Description:

This position provides contact center support for complaint handling and is responsible for adherence to department procedures country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience andretention.
Evaluates and resolves product complaints worldwide per JJVC FDA ISO SOX and other applicable regulatory requirements.
Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
Documents files accurately. Positively interacts with customer providing education product and service information and resolution.
Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries including US holidays.
May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics.
Works in a cooperative and collaborative manner with fellow team members through constructive communication flexibility and exhibits a willingness to assist other team members.
May contribute to cross-functional teams. Interacts effectively with peers and leadership across departments.
May be responsible for additional administrative and technical tasks including PO generation and monitoring IT help desk requests and call center telephony support.
Adheres to safety and environmental policy and procedures and supports department safety and environmental objectives.
Vocational Certificate Technical or Associates
2 years customer service/relations experience.
Strong interpersonal d organizational and multi-tasking skills.
Positions supporting international affiliates require effective written and oral communication skills in English Spanish and Portuguese as required by affiliate.

Required Skills:

Preferred Skills:

Required Experience:

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

São Paulo Brazil

Job Description:

This position provides contact center support for complaint handling and is responsible for adherence to department procedures country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience andretention.
Evaluates and resolves product complaints worldwide per JJVC FDA ISO SOX and other applicable regulatory requirements.
Monitors feedback activity using CHS and SAP systems to provide complaint resolution and promote customer satisfaction.
Documents files accurately. Positively interacts with customer providing education product and service information and resolution.
Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries including US holidays.
May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics.
Works in a cooperative and collaborative manner with fellow team members through constructive communication flexibility and exhibits a willingness to assist other team members.
May contribute to cross-functional teams. Interacts effectively with peers and leadership across departments.
May be responsible for additional administrative and technical tasks including PO generation and monitoring IT help desk requests and call center telephony support.
Adheres to safety and environmental policy and procedures and supports department safety and environmental objectives.
Vocational Certificate Technical or Associates
2 years customer service/relations experience.
Strong interpersonal d organizational and multi-tasking skills.
Positions supporting international affiliates require effective written and oral communication skills in English Spanish and Portuguese as required by affiliate.

Required Skills:

Preferred Skills:

Required Experience:

Key Skills

Apply Now

About Company

Johnson & Johnson

About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more

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