Operational Risk Manager
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a trusted partner to advisors at Manulife Bank we deliver sophisticated lending solutions and financial strategies that dont just grow wealth they amplify it. Built on a foundation of excellence and driven by bold innovation we empower advisors to deepen relationships unlock potential and redefine success for their clients. Were looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us and our growing team and be part of a team where banking drives extraordinary outcomes.
As the Operational Risk Manager of RCSA & Operational Risk Events you will drive the effectiveness of the Operational Risk Management (ORM) program by leading the end to end Risk & Control Self Assessments (RCSA) and supporting Operational Risk Events (OREs) lifecycle (capture root cause remediation reporting). You will partner with business and technology teams to strengthen control environments enhance risk insights and ensure regulatory alignment. Youll bring rigorous analysis confident facilitation and a passion for turning insights into durable risk reduction.
Position Responsibilities:
RCSA Facilitation
Facilitate scoping risk identification inherent risk scoring control design/effectiveness assessment and residual risk evaluation.
Facilitate workshops with process owners to validate risk taxonomy operational control libraries KRIs/metrics and issue / corrective action plans.
Challenge assessments with evidence: walkthroughs sample testing and datadriven validation.
Operational Risk Events (ORE)
Support ORE intake triage impact assessment root cause analysis (RCA) (e.g. 5 Whys fishbone) and loss data capture.
Ensure timely remediation plans control enhancements and closure validation; track aging and escalate where needed.
Trend analysis on events nearmisses and external loss data to identify systemic risk themes and emerging risks.
Metrics & Reporting
Design and maintain KRIs/KCIs dashboards and risk appetite reporting
Translate technical risk findings into decisionready narratives and recommendations.
Governance & Assurance
Align to ORM policy/standards; support internal/external audit and regulatory inquiries.
Coordinate with BCM/operational resilience and thirdparty risk for integrated risk views.
Continuous Improvement
Drive control automation opportunities data quality improvements and RCSA/ORE process optimization.
Required Qualifications:
Bachelors degree in Business Engineering or a related field or equivalent relevant experience.
5 years in operational risk internal controls audit or compliance within financial services (banking payments insurance asset management).
Handson RCSA execution including demonstrated control testing/walkthrough experience; familiarity with control design vs. operating effectiveness.
Proven ability to facilitate workshops challenge stakeholders and write business friendly reports.
Knowledge of ORM frameworks/standards and familiarity with OSFI expectations on operational risk incident management and resilience is a strong plus.
Experience in Operational risk event lifecycle management (including RCA and remediation tracking).
Strong analytical problem-solving and decision-making skills.
Excellent communication and interpersonal abilities.
Demonstrated ability to lead manage projects and drive organizational change.
Ability to work in a fast-paced environment and handle multiple priorities effectively.
Experience with Governance Risk Control (GRC) platforms (e.g. Archer) and BI tools (Power BI/Tableau).
Preferred Qualifications
Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$92900.00 CAD - $142900.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.
Required Experience:
Manager
Key Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
