Home Lending Correspondent Operations Manager
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
As an Home Lending Operations Manager I you will have an opportunity to provide critical support to positively impact operations performance
Join an award winning Home Lending operations team as a Operations Manager I. The role requires the ability to analyze and resolve project-related issues while following through with set objectives. It involves dealing with different stakeholder groups to elicit business requirements procedures and processes. The candidate will be responsible for creating documenting and maintaining procedures to ensure operational efficiency and compliance as well as identifying and implementing process improvements to drive continuous enhancements.
Job Responsibilities:
- Maintains constant focus on customer service and all process flows that lead to delivering best in class service
- Assigns work and sets workflow priorities tracking units performance and monitoring daily business
- Ensures policy communication is completed and validate employee understanding of required policies
- Identify risks and ensure appropriate controls are put in place
- Work in collaboration with key business partners to develop and implement solutions and controls
- Handles exception items resolves complex issues coordinates and oversees departmental projects
- Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals
- Plans for the development of all employees to strengthen current and future capabilities and enable them to contribute fully by fostering a climate forthe continuous learning and development of self and others
- Demonstrates the ability to act in a decisive urgent and committed way to achieve results
Required qualifications capabilities and skills
- Ability to follow complex methods and procedures in diverse routine and non-routine tasks
- Excellent working knowledge of mortgage originations specifically mortgage operations closed loan review title insuring/post-closing Flood Review Compliance and Co-Op and CEMA documents
- Proven ability to lead coach and mentor a team; Ability to consistently maintain high performance level especially in stressful situations
- Consistently act in a way that is both trustworthy and trusting; Build and maintain trust with others
- Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including excellent written and verbal communication skills
- Strong interpersonal skills; Ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience. Identify ways to support inclusion and diversity. Execution of control initiatives
Five years experience in Mortgage Lending specifically Correspondent Lending or Post Closing
- Knowledge of Fannie Mae Freddie Mac and Government guidelines preferred
Advanced skills in MS Office
- Project Management
Preferred qualifications capability and skills
Critical Thinking and Problem Solving
- Time management and prioritization skills
- Full time in the office Jacksonville FL
- Knowledge of Encompass Loan Origination System a plus
Required Experience:
Manager
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
