Chief Officer of Operations
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Job Location:
Spearfish, SD - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Announcement: Chief Operating Officer (COO)
Location: Northern Hills Training Center
Reports to: Chief Executive Officer (CEO)
Employment Type: Full Time
Position Summary
The Chief Operating Officer (COO) is responsible for overseeing and optimizing daily operations while ensuring accurate service delivery data collection and billing compliance for services provided by NHTC. This leadership position plays a critical role in executing organizational strategy improving operational efficiency and supporting sustainable growth across all departments.
The COO is responsible for accurately overseeing daily operations which include service data provision of services and billed services. This role is responsible for overseeing the collection management and accuracy of data across spreadsheets and web-based systems to ensure client records and billed services meet all documentation and compliance standards.
The COO will have frequent contact with external ConflictFree Case Management the South Dakota Division of Developmental Disabilities Lead Residential and Day/Vocational Services ISP teams and various NHTC departments to ensure coordination of services and regulatory compliance. This position will assume oversight of all NHTC operations in the absence of the CEO
Key Responsibilities
Operational Leadership
- Oversee day-to-day operations of community-based programs and services
- Ensure consistent implementation of policies procedures and best practices
- Promote continuous quality improvement and operational effectiveness
Strategic Planning & Execution
- Translate organizational strategic goals into operational plans and measurable outcomes
- Identify opportunities for program development growth and innovation
- Monitor performance metrics and outcomes to inform decision-making
Regulatory Compliance & Quality Assurance
- Ensure compliance with all applicable federal state and local regulations including South Dakota licensing Medicaid requirements and accreditation standards
- Oversee quality assurance internal audits and risk management efforts
Data Documentation & Billing Oversight
- Oversee the collection and maintenance of data using spreadsheets and web-based systems to ensure all client records and billed services are complete accurate and compliant with applicable requirements
- Ensure documentation and billing practices support audits reporting and funding requirements
People & Culture
- Provide leadership and direction to program directors and operational staff
- Foster a culture of accountability collaboration inclusion and professionalism
- Support staff development performance management and succession planning
Financial & Resource Stewardship
- Partner with the CEO and finance team in budgeting forecasting and financial oversight
- Ensure responsible and efficient use of resources to maintain fiscal sustainability
Stakeholder Engagement
- Build and maintain positive relationships with individuals served families staff funders regulators and community partners
- Represent the organization at community meetings and external partnerships as appropriate
Qualifications
- Minimum of 710 years of progressive leadership experience in human services healthcare or nonprofit organizations
- Demonstrated experience managing complex operations and multidisciplinary teams
- Strong knowledge of community-based services SD Medicaid-funded programs and regulatory compliance
Compensation & Benefits
- Northern Hills Training Center offers a competitive salary commensurate with experience along with a comprehensive benefits package that may include health insurance retirement plan paid time off and professional development opportunities.
How to Apply
- Interested candidates should submit a cover letter and résumé to the BambooHR posting or directly to
- Northern Hills Training Center is an Equal Opportunity Employer and is committed to building a diverse and inclusive workforce.
Required Experience:
Chief
