Channel Responsible – Client & Customer Portals
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At Intrum you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Are you our new Channel Responsible Client & Customer Portals
This role provides senior operational leadership for the rollout adoption and value realization of Intrums Client & Customer Portals. Working closely with the Group Product Owner Group IT and Group Operations the role ensures strong execution high-quality stakeholder management and measurable country adoption. A key priority for this role is to drive a Groupwide channel shift from traditional channels towards digital self-service.
What will you do:
- Set and drive agenda to increase digital channel utilization self-service and automation working closely with group functions and local teams to implement key levers in the business.
- High-level planning and prioritization together with the Group Product Owner for Portals including setting the overarching roadmap for 2026 deliveries and beyond.
- Own and create SteerCo materials and leadership updates including outlining narrative setting structure defining decision points and collecting required inputs.
- Proactively manage senior stakeholders maintain relationships with group functions and local business operations and project owners and handle escalations.
- Hands-on involvement in kick-offs selected weekly alignments resolution of issues and content topics requiring senior guidance or cross-functional alignment.
What were looking for:
- 5 years experience of leading operational improvement activities related to digital channels and/or channel shift journey
- Highly meriting with relevant background from IT or driving IT transformations
- Meriting with experience from debt collection or financial services industry
- Ability to navigate in complex organizations and manage senior stakeholders both at group level and in local organizations
- High level of influencing skills disciplined delivery and change management capabilities
- Very strong verbal and written communication skills including PowerPoint
What we offer:
At Intrum we offer not only a challenging and rewarding career but also:
- A challenging exciting and developing position in an international company with growth ambitions
- Highly motivated and skilled co-workers globally
- Being part of a supportive culture where effort counts
- We facilitate your learning through different learning arenas
How to apply: If you are interested in this position and believe you have the right qualifications please send your English CV and a cover letter via the apply button
**Please note that as a multinational company our Global Talent Acquisition Partner is based in Spain. You might receive a call with a Spanish phone number.**
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Do you feel that you might be the right person Great! Apply now. Looking forward to hearing from you!
Key Skills
About Company
Intrum is Europe’s leading provider of ethical debt collection and credit management services, helping businesses improve cash flow, recover overdue invoices, and manage credit risk while supporting individuals in regaining financial control. Our commitment to sustainable payments, fi ... View more
