Strategy Project Manager – Interim Global Head of Customer Engagement
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Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Gothenburg Sweden (hybrid approx. 50% remote)
Assignment period: April 1 2026 December 31 2026
Seniority level: Senior (710 years)
About the assignment
We are looking for an experienced and customer-focused leader for an exciting interim assignment within Customer this role you will drive the global customer engagement agenda leading specialist teams and shaping how customers are supported and communicated with worldwide.
You will be part of a global CX leadership team collaborating cross-functionally in an agile environment and reporting to a senior executive stakeholder. This is a high-impact role where strategy meets execution and where your leadership will directly influence customer satisfaction and business value.
Key responsibilities
Drive and deliver Customer Engagement OKRs and strategic priorities
Develop and implement customer support and communication strategies
Lead and coach specialist teams within customer communication and support
Ensure strong operational alignment between HQ and global markets
Establish and secure operational frameworks and prerequisites
Govern market performance and drive continuous improvements
Manage and optimize budget allocation and cost control
Own and oversee resolution areas including commercial and technical goodwill and buybacks
About you
You are a proactive and adaptable leader with a strong sense of ownership. You combine strategic thinking with hands-on execution and thrive in both independent and collaborative environments. You are confident in engaging with stakeholders at all levels and comfortable handling complex and sensitive matters.
Requirements
Bachelors degree in Business Administration Communication Customer Experience or similar
Minimum 3 years of people management experience
57 years of experience in customer engagement support communication or similar CX roles
Experience from senior or leadership positions within Customer Experience
Strong knowledge of customer engagement frameworks and support operations
Experience in customer communication across multiple channels
Excellent written and verbal communication skills in English
Experience working across multiple countries cultures and time zones
Experience from contact center environments and KPI-driven operations
Experience handling escalated customer cases
Team overview
You will lead two specialist teams within Customer Experience:
Community Engagement focusing on social media communication and customer interaction
Engagement Operations supporting global contact centers performance and operational excellence
We kindly ask you to submit an updated CV tailored to this role.
Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi Administration HR Marknad och IT men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher.
Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.
Key Skills
About Company
Sway Sourcing – En Modern Partner för Framtidens Rekrytering och KonsultlösningarHos Sway Sourcing står ni som kund, konsult, kandidat och samarbetspartner i centrum för allt vi gör. Vi är ett ungt och modernt företag som brinner för nära samarbeten och långsiktiga relationer. Vår mål ... View more
