Manager Enterprise Agentic Search
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Job Summary
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.
As part of Team Amex youll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career. Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
As a part of the Enterprise Digital Center of Excellence (CoE) you will be responsible for developing world class digital products capabilities and marketing programs that support our global markets and help drive business growth.
How will you make an impact in this role
As the Manager of Enterprise Agentic Search you will play a key role in operationalizing and advancing American Expresss enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search you will help drive the evolution of our approach to discoverability performance and customer engagement across AI-driven agentic and traditional search ecosystems.
Key Responsibilities
Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.
Translate enterprise-level priorities into actionable workstreams frameworks and toolkits for global teams. Lead planning coordination and tracking of multi-workstream program.
Manage day-to-day execution of initiatives ensuring alignment with enterprise Search goals.
Establish program governance documentation timelines and cross-functional workflows.
Drive operational rigor through standardized processes reporting and cadence management.
Manage dependencies risks and stakeholder communication to ensure successful execution.
Collaborate with partners across Marketing Product Technology Data Science and Servicing to ensure cohesive execution of Search initiatives.
Monitor developments in AI-driven discovery conversational agents multimodal search and emerging answer engines.
Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys.
Support the creation of scalable playbooks and guidance for AEO agentic search optimization and next-generation discoverability.
Help develop and maintain enterprise governance standards for Search including content metadata data stewardship and ethical AI usage.
Drive adoption of best practices knowledge-sharing and pilots across markets and business units through documentation training and cross-functional workshops.
Assist in evaluating and deploying search enablement platforms insights and experimentation tools.
Produce presentations and dashboards that measure progress identify gaps and elevate enterprise-level insights to leadership.
Support relationship management with key external partners (e.g. Google Microsoft OpenAI Perplexity).
Preferred Qualifications
46 years of experience in SEO SEM digital marketing or related domains.
Excellent Program Management and/or Project Management Skills
Understanding of modern search transformationincluding AI-driven search conversational agents and multimodal discoverystrongly preferred.
Experience working in cross-functional environments with marketing product analytics and/or technology teams.
Demonstrated ability to translate technical or emerging concepts into practical scalable frameworks.
Strong communication collaboration and presentation skills.
Comfort working in fast-paced ambiguous environments with evolving technologies.
Passion for innovation and the intersection of AI search and customer experience.
Why This Role Matters
The Manager Enterprise Agentic Search plays a pivotal role in shaping how customers discover understand and interact with the American Express brand in an AI-first landscape. This role turns strategy into realitybuilding the foundations frameworks and tooling that empower teams around the world to succeed in next-generation Search.
Employment eligibility to work with American Express in the United Kingdom is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Manager
Key Skills
About Company
American Express offers world-class Charge and Credit Cards, Gift Cards, Rewards, Travel, Personal Savings, Business Services, Insurance and more.
