Learning Consultant
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about helping others succeed At goFLUENT were looking for a motivated Learning Consultant to join our dynamic team in Bogotá Colombia .
This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.
As a Learning Consultant youll be at the heart of our customer experience connecting with learners guiding them on their language journey and collaborating with our internal teams to deliver excellence.
If youre driven by making a difference and thrive in a supportive customer-focused environment wed love to have you on board!
What Youll Do
Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training
Offer the learner the best journey possible by understanding their expectations and efficiently providing solutions to any concerns
Reply to our learners requests through several communication channels (phone email chat etc.)
Ensure smooth and efficient communication with internal teams
Call students to encourage them to take full advantage of the available resources
Be proactive in optimizing internal procedures improving response quality and enhancing learner feedback
Youll love this job if you
Are outstanding at communicating both orally and in writing (Spanish is your native language)
Have a very strong level of English (C1 or above)
Have previous successful experience in customer support
Are very empathetic and able to handle complex conversations to deliver a great customer experience
Are organized responsive adaptable sincere and autonomous
We are looking for
Based in Bogotá Colombia
1 year of experience in customer service
Internet savvy and proficient in MS Office Google Docs and Open Office
Advanced level of English (verbal and written)
Bachelors/College Degree in any field
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT tons of awesome perks and benefits await you including:
Dynamic startup-like experience within the security of a fast-growing 26-year-old Swiss-based company
Learn from top executives and visionaries in the learning and language market
The experience of joining an innovative organization with an international vibrant working environment
Full onboarding and fast ramp mentoring program leading candidates to success
World-class learning experience by being a goFLUENT learner. Learn one of our 49 business languages!
Ability to work from any of our 20 offices around the world
Exciting team-building events
Eager to learn more Watch our video to discover goFLUENT in the words of our people worldwide:
About Company
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
