AI Service Associate (mwd)
Job Summary
The Role
We deploy agentic AI systems that handle real insurance claims for DAX-listed insurers. Not demos. Not decks. Production.
We need someone to get into the trenches operate pilots hands-on identify where AI replaces manual work and build the systems that make it scalable.
Youll work directly with the founders (ex-BCG PLs) and elite AI engineers (ex-Amazon ex-Meta). Youll sit in rooms with C-level insurance executives helping us to deliver product excellence and scale accounts. But first youll process claims fix edge cases and ship.
This is an operator role. Year 1 is 70% execution. If that sounds beneath you stop reading.
Tasks
What Youll Do
Deliver. Support enterprise pilot launches from first claim to full operational rollout. Learn what converts a pilot into a multi-million annual contract.
Build. Turn every manual process into an automated system. Design review workflows. Ensure AI output meets the quality bar of a DAX-listed insurers customer communication.
Scale. Identify bottlenecks. Compress timelines. Build systems that run with minimal human intervention.
(Internship) Year 1 Year 2
(Internship): You start at the source. You wont learn our processes from a manual but through hands-on execution: structuring data analyzing client feedback and automating your first sub-processes. Your goal is to understand how the business breathes at its core and to see if there is a long-term fit.
Year 1: Youre in the details. Processing claims supporting client reviews building the fully automated workflows. Youll gain strategic context C-level meetings business model exposure full pilot lifecycle but you earn it through operational results.
Year 2: Paths open based on what you build.
- Account Ownership own a major enterprise account end-to-end
- AI Solutions build the platform and own the delivery model
- Back in the trenches launch the next pilot compress timelines further
We promote people who build scalable systems then move to the next challenge. No predefined career ladder.
Requirements
What You Bring
- Top academic track record or equivalent proof of raw horsepower
- Experience in high-intensity environments: consulting banking VC-backed startups
- Structured analytical thinking
- Strong interest in AI and automation
- Willingness to do the grunt work to find root causes and fix them
- Communication skills for C-level clients and cross-functional teams
- German and English fluency
Non-Negotiables
Client-first. The insurer is your client. Their success is your KPI.
Quality-obsessed. AI output going to a DAX insurers customers must be flawless.
Extreme ownership. You see a problem you own it until its solved.
Low ego. You start in the trenches. You earn strategic scope through results.
Dont Apply If
- You think operational work is beneath you
- You need structured processes and a 5-year career ladder
- You manage instead of build
- You need to be told what to do
Benefits
Why inca
Timing. Earliest stage of a category-defining company. The people who join now shape what this becomes.
Learning curve. Enterprise service delivery from ex-BCG PLs managing 7-figure accounts. AI engineering from top-tier builders.
Real impact. No theater. Agentic AI handling real claims at scale.
Ownership culture. Build a scalable system get promoted to build the next one.
Compensation & Details
Competitive salary meaningful equity Berlin (on-site) EU work authorization required
Key Skills
About Company
We are inca a venture-backed startup on a mission to automate insurance claims through Agentic AI. Weve just closed one of the largest and most competitive InsurTech Pre-Seed rounds in Europe backed by top-tier VCs. We bring Agentic AI to insurance industry with a no-bullshit approa ... View more