OnRoad Assessors Multiple Permanent Opportunities

Locations:Gold Coast Brisbane Toowoomba Sunshine Coast
Start Date:8 June2026
Employment Type:Permanent Full Time

Make a real difference when it matters most

Join Suncorp Group as anOnRoad Assessorand play a critical role in supporting customers through one of the most important moments they face recovering fromproperty loss or on the front line delivering expert assessments clear guidance and genuine care helping our customers move forward with confidence.

About Us

At Suncorp Group we believe in chasing real progress and driving real change for our customers our communities and our place where curiosity is encouraged ideas are valued and careers are built with Suncorp Group we are committed to creating a workplace where everyone feels valued respected and included. Inclusion isnt just something we value its how we work how we lead and how we create better outcomes for our people customers and communities.

About the Role

As an OnRoad Assessor you will be responsible for assessing property damage determining claim liability scope and quantum and ensuring claims are managed in line with the relevant policy application legislative requirements and service excellence standards. Youll work closely with Claims Managers repairers & suppliers both internal and external stakeholders. Providing expert advice resolving issues and ensuring customers feel informed and supported throughout the claims journey. This is a handson autonomous role suited to someone who enjoys variety customer interaction and balancing technical decisionmaking with empathy and care.

Key Responsibilities

• Conduct onsite virtual desktop property assessments with customers or alongside our panel repairers
• Determine review accept or decline scopes of work to ensure appropriate costeffective and highquality repairs
• Communicate clear timely and accurate advice to customers regarding claim decisions next steps timeframes and progress.
• Support Claims Managers in resolving complex customer issues and identifying and assisting vulnerable customers.
• Accurately assess property loss or damage documenting all decisions evidence and outcomes in written assessment reports.
• Drive cost focused outcomes ensuring repair quality assurance and continuous improvement initiatives.
• Proactively identify and manage risks escalate potential fraud concerns and ensure compliance with internal policies and legislative obligations.
• Provide feedback on repairer performance and suggest process or service improvements to enhance customer outcomes.

About You

Youre a confident decisionmaker who balances technical expertise with strong customer focus. Youre organised resilient and comfortable working independently in a fastpaced environment.

Mandatory Qualifications

• Trade qualifications or formal qualifications in building or allied trades

Desired Qualifications

• Certificate IV in General Insurance or equivalent
• Diploma Loss Adjusting
• Qualified trade within the building industry
• Previous Assessing/Supervision/construction experience

Key Skills & Capabilities

• Ability to Assess claims across Queensland which may involve frequent travel
• Exceptional customer skills with the ability to manage customer expectations effectively while providing support during times of need both face to face and via the telephone
• Extensive experience within insurance and/or property claim industry
• Strong written skills with ability to write detailed assessment reports.
• Ability to operate various technology and operating systems with strong computer literacy skills
• Strong conflict resolution skills while demonstrating empathy
• High attention to detail problemsolving and negotiation skills
• Ability to interpret insurance policies and expert reports to determine correct coverage decisions
• Strong knowledge of repair methodology and repair/building standards
• Proactive resilient and committed to continuous improvement
• Effective time management skills high organisation and ability to manage high pressure while balancing workload.
• Sound understanding of insurance legislation compliance and governance requirements

What We Can Offer You

• Discounts and offers across a wide range of Suncorp insurance products.
• Flexible working and leave options including:
  • 20 weeks paid parental leave
  • 4 weeks secondary carer parental leave
  • Unlimited paid emergency response leave
  • 4 weeks Annual leave and additional 5 flexi days per year
• Ongoing career development and study support to invest in your future.
• Opportunities to give back through paid volunteer leave payroll giving and donation matching.
• A strong focus on wellbeing supported by our Employee Assistance Program and dedicated employee councils.

Ready to make an impact

If youre passionate about helping customers enjoy being on the road and want to build a meaningful career with a trusted Australian brand wed love to hear from you.

Employee benefits Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

Advertised: 30 Mar 2026 AUS Eastern Daylight Time
Applications close: 30 Apr 2026 AUS Eastern Standard Time