Senior Manager, Spares and Accessories and Refurb
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
Youll end-to-end lead and drive overall China Spares and Accessories (S&A) and refurb performance across China market. Youll focus on business development drive channel performance manage proper event and promotion customer satisfaction inventory management and sustainable growth. This role connects supply logistics sales demand planning and aftersales teams to deliver value and keep customers delighted.
Key Responsibilities
Performance Management: End-to-end Lead and monitor overall China S&A performance by collaborating with existing channels business developing new channels managing promotion calendar and mechanism based on channel strategy and maintaining customer experience
Channel Strategy: Plan develop and manage S&A sales channelsdirect retail online service centres and other potential new direct or indirect channels. Monitor performance and recommend improvements.
Promotion Management: Plan and execute starting from pricing strategy align with global structure promotion calendar mechanism and related resource allocation between channels to meet overall S&A channel strategy and performance delivery
Customer Focus: Continuously enhance customer journey to ensure best-in-class experience and hence drive business performance. Deal with enquiries and complaints related to S&A. Work to improve satisfaction and loyalty.
Inventory Management: Oversee stock levels forecasting and replenishment for spares and accessories. Minimise shortages and overstock.
Process Improvement: Streamline ordering fulfilment and distribution workflows for efficiency and speed. Benchmark against industry standards.
Compliance & Sustainability: Ensure all activities adhere to safety legal and environmental guidelines. Drive initiatives in sustainable sourcing and packaging.
Team Coordination: Collaborate activities and ensuring the plans come together to report out by working across supply logistics sales demand planning and aftersales teams.
Reporting: Track and analyze KPIs such as inventory turnover sales fill rates and customer feedback. Deliver actionable insights to leadership.
Essential Skills & Experience
Bachelors degree in business supply chain engineering or a related field.
3-5 years experience channel business development preferred. Experience with spares and accessories is a plus
Strong communication and problem-solving skills.
Data-driven with ability to track and act on key metrics.
Understanding of compliance and sustainability in product supply.
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Senior Manager
Key Skills
About Company
Dyson vacuum cleaners, hair dryers, hair straighteners, hair stylers, air purifiers, humidifiers, hand dryers and lighting. Shop at Dyson.com for free shipping and warranty.
