Service Delivery Officer Level 5 RTB
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary is 32597 (Level one) rising to 35412 per annum (pro rata for part time)
Location:Loxley House Station Street Nottingham NG2 3NG
Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.
In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
You will have senior responsibilities for the team supporting with initial escalation queries and support with day-to-day delegation to a team of RTB officers working alongside the Service Delivery Manager to ensure the Right to Buy service is efficient resilient and conforms to all statutory requirements
About You
The ideal candidate will have:
Previous experience of leading a team or project delegating tasks monitoring team performance assisting team training and development
The ability to drive small-scale change initiatives providing encouragement to team members developing systems to support improvements in services and processes
The ability to develop a strong service understanding effectively applying knowledge of statutory requirements and legislation to support the team
Excellent working knowledge of Microsoft Office packages with the ability to develop service-specific software and systems
The ability to lead on research and analytical tasks to inform decision-making and resolve service delivery challenges
Excellent communication skills with the ability to communicate effectively with a diverse range of customers
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.
For informal enquiriesplease contact Kim Tokelove by email at
Closing Date: 10th April 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:Between 28th April and early May 2026
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Unclear Seniority
Key Skills
About Company
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop a ... View more
