Theatre Audience Services Assistant 2627

This position is for the full academic year. THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS.

Expected hours of work per week: 10-15 average - up to 20 during performance weeks 5 or fewer between shows and at the end of the semester. Some evening and Saturday hours required.

Work Location & Hours: Sanderson 208 and other locations as agreed upon typically between 9-5; some evenings and Saturdays in and around Sanderson Auditorium during performance weeks

Qualifications for Position:

• Friendly and service-oriented
• Flexible with scheduling: Willing to sell tickets in Carter during lunch break in the week before production opening; some evenings/Saturdays during performance weeks*
• Comfortable and cool-headed in high-pressure situations
• Able to quickly learn and use new software and technical processes
• Collaborates and communicates well with others
• Positive attitude and flexibility in the workplace
• Organized and detail-oriented
• Creative problem-solver sometimes under pressure
• Variable hours averaging of 10-15 hours/week; more hours during performance weeks fewer hours between productions and at the end of the semester.

Beneficial:

• Customer service experience
• Experience with spreadsheets
• Interest in theatre dance or music operations; or in other kinds of event management

*NOTE: If the assistant is involved in a production backstage or onstage performance responsibilities will be suspended; however work hours may not be able to be made up through other activities.

Expected Duties and Responsibilities:

• Assist the House Manager/Box Office coordinator with ticket sales and front-of-house planning and logistics
• Run reports and data analyses
• Answer customer inquiries via email and telephone
• Update the box office voicemail; check messages and return calls
• Serve at most performances through selling tickets ushering selling concessions or house managing. Time commitment might be 1 hour (box office ushering) 2 1/2 hours (concessions) or 3 1/2 hours (house managing).
• Prepare the house for performance and attend to audience comfort during performance; reset the house and ticket sales areas after the show
• Assist with production marketing and promotion as needed

Resume skills development (NACE Competencies required by employers) to be developed

• Career and self-development include volunteering to participate in further education training or other events to support ones career.
• Communication in the form of understanding the importance of and demonstrating verbal written and non-verbal/body language abilities.
• Critical Thinking in the form of multitasking well in a fast-paced environment.
• Global Literacy displayed by keeping an open mind to diverse ideas and new ways of thinking.
• Leadership through innovative thinking to go beyond traditional methods.
• Professionalism by having an attention to detail resulting in few if any errors in their work.
• Teamwork including building strong positive working relationships with supervisor and team members/coworkers.
• Technology displayed by using technology to improve the efficiency and productivity of their work.

Work Habits (with the alignment of Core Values) - The College asks from its staff members the following fundamental work habits:

• Do good work. (Service Diligence Faithfulness)
• Take ownership of your job. (Selflessness Diligence Resourcefulness Enterprising Creative)
• Be punctual. (Service Diligence Integrity Faithfulness)
• Dress professionally and appropriately for your job. (Humility)
• Make suggestions when appropriate. (Resourcefulness Enterprising and Creative)
• Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity Faithfulness)
• Attend chapel services at least once per week on average. (Integrity Faithfulness)

Work Environment This job operates in an office environment and theatre environment (lobby house and backstage):

Physical Demands

• Sitting: Remaining in the seated position
• Standing: Standing and walking for up to four hours with frequent seated breaks
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately loudly or quickly

Required Experience:

Junior IC