Head of AML Process and Intelligence

Your mission

Youll lead the teams that make our AML Operations function brilliant at what they do. Your focus Making sure our people are set up for success through world-class training rigorous quality control and smart outsourcing partnerships. Youre not running day-to-day operations youre building the foundations that let our operational teams deliver fast fair and compliant outcomes for our customers.

This is about enabling excellence at scale in true Wise fashion: no shortcuts no unnecessary complexity just what works.

What youll be doing

Youll lead a team of Senior Leads across three critical enablement areas working closely with FinCrime Operations Product and Compliance to keep raising the bar.

Training & Development

• Own the end-to-end training strategy for AML Operations from onboarding new starters to keeping seasoned investigators sharp on evolving risks and regulations

• Design and deliver training programmes that are engaging practical and effective

• Build scalable learning frameworks that work across our global teams and outsourced partners

• Measure what matters: training effectiveness time-to-competency knowledge retention

• Stay ahead of regulatory changes and make sure our teams are always ready

Quality Control

• Lead our QC function to ensure investigations are accurate consistent and compliant

• Build robust QC frameworks that catch issues early and drive continuous improvement

• Turn QC insights into actionable feedback loops for training and process improvement

• Partner with Compliance to ensure were meeting regulatory expectations across all jurisdictions

Project Management & Outsourcing

• Lead a team of project specialists to identify and deliver operational improvements across AML Operations

• Partner with Operations and Product teams to turn insights from training and QC into tangible process enhancements

• Drive initiatives that improve efficiency accuracy and the overall customer experience

• Ensure improvements are implemented effectively and embedded into BAU

• Oversee relationships with our outsourced partners ensuring they meet Wise standards

• Drive performance through clear SLAs regular calibration and constructive feedback

• Work with vendors to embed our training and QC standards into their operations

How youll know youre succeeding

• For our customers: Investigations are handled accurately and fairly with fast resolution times.
• For Wise: Training investments translate into measurable performance improvements. QC catches issues before they become problems. Outsourced teams perform like theyre part of the team.
• For Wisers: Teams feel confident and capable. New starters ramp up quickly. Quality feedback is constructive. People grow in their roles.

Qualifications :

Experience:

• 10 years in Operations ideally in banking or fintech

• Financial crime background preferred could be AML fraud transaction monitoring sanctions or KYC. You dont need to be the deepest technical expert but you need to understand the landscape

• Proven track record building and scaling training programmes coaching & mentoring intiatives this is essential

• Strong experience in quality assurance and control frameworks

• Familiarity with managing outsourced operations and vendor relationships

Leadership:

• 5 years leading and developing senior teams

• Youve built future leaders not just managed people

• Comfortable operating across multiple locations and time zones

• Track record of influencing without authority youll need to partner effectively with Operations Product and Compliance

How you work:

• Data-driven decision maker comfortable with tools like Looker Superset or similar

• Exceptional communicator you can make complex things simple for any audience

• Proactive and autonomous you spot gaps and fix them without being asked

• Comfortable with ambiguity and fast-paced environments

Additional Information :

Why this role matters

FinCrime Operations is at the heart of keeping Wise and our customers safe. But even the best processes fall flat without well-trained people robust quality standards and partners who share our values. Thats where you come in. Youll shape how hundreds of people across the globe learn improve and deliver.

Interview process

• Recruiter call
• 1st interview (AML)
• 2nd interview (Product)
• Final interview (Leadership)

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time