Intern End User IT Support
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an intern who will assist IFS employees around the globe with client support software installations and remotely diagnosing and troubleshooting technical issues.
Primary Job Role:
- Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance.
- Determining the best solution based on the issue and details provided by the customer.
- Think creatively and innovatively to propose reactive solutions and automate repetitive tasks.
- Stay up to date on current and past incidents to maintain the highest levels of customer service.
- Share knowledge and provide assistance as needed within the team.
- Represent the Remote Desktop Support team at different IT projects and initiatives.
Qualifications :
- An ongoing degree on Information Technology Computer Systems & Network or Systems Engineering.
- Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.
- Hands on experience with troubleshooting end-user IT equipment (Laptops Monitor etc..) hardware issues will be an added advantage
- Strong understanding in basic IT technical concepts such as Microsoft Services Networking IT Infrastructure etc.
- Ability to work in a fast-paced ever changing environment.
- Good customer service and business communication skills.
- Experience in working for a global customer base will be an added advantage.
- Basic understanding on ITIL Incident and request management (Optional).
- Work effectively individually or in a team-oriented collaborative environment with great interpersonal skills.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
