IT Support Technician L1 & L2 (mwd)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- Assist the client with first and second level support on workstations mobility devices
- Infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook
- docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure
- Feedback to customers
- Always demonstrate excellent customer service
Qualifications :
- Good technical knowledge of workplace environment and end-user services: Windows environment Office 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards KPIs)
- Monitoring and improvement of procedures and documentation
- Incident and request processing (ITIL ticket tracking)
- IT Support experience in a large enterprise environment ( 400 users)
- At least 1 years of onsite support and customer care is required
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
- Motivation and real desire to improve and learn
- Organized able to work independently pragmatic and hands-on approach
- Spoken languages: Finish (fluent) AND English (fluent)
Additional Information :
Work Location Requirement :
This position requires on-site presence in the following location:
- Rauma (1 day/week)
All our positions are open to both women and men and are of course open to people with disabilities.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Choose a job that makes sense EVERIENCE supports the companies digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 u ... View more
