Instructional Designer (Mexico Remote)

Turnitin is looking for an experienced Instructional Designer based in Mexico to join our Customer Education team and help create engaging innovative learning experiences that support customer onboarding and product adoption. You will design and develop interactive learning content that helps customers quickly build confidence and expertise using Turnitin solutions.

As part of an agile collaborative team youll work closely with Product Customer Experience Customer Success Customer Onboarding and Product Marketing partners to translate complex product functionality into clear effective learning experiences. Were looking for someone who is adaptable detail-oriented and comfortable working in a fast-paced evolving environment where products priorities and opportunities continue to grow and change. The ideal candidate is also curious about emerging technologies and has familiarity with AI tools that can support and enhance instructional design content development and workflow efficiency.

You will play a key role in helping customers realize the full value of Turnitin solutions through thoughtful scalable learning experiences that build confidence drive product adoption and support long-term customer success.

Responsibilities and Duties:

• Design end-to-end online learning experiences that focus on product functionality best practices and change management to drive customer product adoption self-sufficiency renewal and long-term success.
• Apply strong instructional design principles and scalable development practices to create engaging high-quality educational content using an iterative rapid development approach.
• Leverage modern eLearning authoring and multimedia tools (e.g. Descript Articulate 360 Rise Storyline Camtasia) to design and develop engaging interactive learning experiences for customers.
• Explore and leverage emerging technologies including AI-powered tools to enhance instructional design streamline development workflows and improve the scalability and efficiency of learning experiences.
• Develop performance-based assessments that align with learning objectives and effectively measure learner understanding and skill application.
• Ensure learning assets meet established quality consistency and design standards across all Customer Education content.
• Own the end-to-end instructional design process from needs analysis and design through development review and delivery.
• Manage multiple projects and priorities simultaneously using strong project management and organizational skills to meet target timelines in a fast-paced evolving environment.
• Collaborate closely with cross-functional teams (Product Customer Experience Customer Success Customer Onboarding and Product Marketing) to stay informed about product functionality releases workflows and best practices to ensure learning content remains accurate and relevant.
• Develop a deep understanding of customer personas and use cases translating customer challenges into effective learning solutions that improve product adoption and user success.
• Analyze learner engagement data feedback and learning effectiveness metrics to continuously improve educational content and learning experiences.

Qualifications :

• 100% fluency in both English and Spanish with exceptional written and verbal communication skills in both languages.
• 3 years of experience designing and developing customer-facing product training within a SaaS company.
• 3 years of experience designing and delivering online self-paced product training and incorporating multimedia and multi-modal learning formats (e.g. video interactive modules assessments and job aids) that support customer onboarding product adoption and user success.
• Experience translating and localizing English learning content into Spanish to ensure clarity and effectiveness for Spanish-speaking learners.
• Proficiency with modern eLearning authoring tools such as Articulate 360 Rise Storyline or similar tools to create engaging interactive learning content.
• Experience developing and publishing learning content in a Learning Management System (LMS); experience with Skilljar is preferred.
• Strong knowledge of instructional design principles and adult learning methodologies with the ability to create scalable performance-focused learning experiences.
• Experience analyzing learner engagement data feedback and learning effectiveness metrics to evaluate and continuously improve learning content and experiences.
• Results-oriented with strong project management and organizational skills able to manage projects effectively in environments with evolving priorities competing deadlines and ambiguity.
• Strong collaboration and communication skills with experience working with cross-functional teams to translate complex product functionality into effective learning experiences.
• Highly adaptable and comfortable working in fast-paced evolving environments where products priorities and opportunities frequently change.

Additional Information :

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

Remote Work :

Yes

Employment Type :

Full-time