Product Manager AI & Customer Experience (all genders)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your role
As our Product Manager for AI & Customer Experience you will define and own the product vision for our next-generation AI-enabled customer service. You will lead the transition from traditional human-heavy workflows to an automation-first service model across all channels such as chat email and voice. Working at the intersection of Operations Tech and Growth you will ensure that AI not only drives efficiency but also turns customer service into a powerful engine for retention and revenue.
- Define and execute the roadmap for AI-enabled service models ensuring seamless transitions between automated systems and human escalation paths
- Partner closely with Customer Service Operations and Engineering to implement and continuously refine service tooling and AI systems to maximize efficiency
- Own the reporting and improvement of key success metrics such as containment rates automation coverage and CSAT
- Act as the central interface between CS IT Data and the Chief DIgital Officer driving internal adoption and trust in AI through clear enablement and feedback loops
- Scale our automation capabilities at high velocity while maintaining a relentless focus on reliability compliance and customer experience
Your profile
- 2 years of experience in digital product management with a proven track record in CX platform or automation-driven products
- Strong technical understanding of AI systems specifically Conversational AI LLMs and data-driven decisioning; hands-on experience in these areas is a significant plus
- A proven track record of translating complex business goals into scalable digital products
- Experience working in cross-functional environments seamlessly collaborating across tech operations marketing and commercial teams
- A highly analytical and KPI-driven mindset with a passion for experimentation and continuous process optimization
- Resilience in transformation environments with the ability to navigate ambiguity and deliver results under high expectations
- Ideally but not a must: experience with CS platforms like Zendesk
What we offer
- An appealing discount on all of our products from essential oils to vitamins & nutrients
- We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
- The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket
- We believe great things happen when we meet in person which is why we embrace a hybrid model with one home office day per week up to two depending on the area you are working in and up to two weeks per year working from abroad
- Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi Bosch Apple or Expedia
- You will be given real ownership and plenty of room for new initiatives as well as the opportunity to contribute your expertise and implement your great ideas
- Inviting office spaces with access to plenty of organic teas and superfoods from around the world
- We like to celebrate each other! Regular tea & office parties Christmas and summer feasts and various influencer events such as Womens Day
Apply with your CV and cover letter.
About us
Sunday Naturalemerged from a long-standing passion and research in the fields of health healing and personal growth. The lack of natural high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy as natural as possible absolutely pure free from any additives and of the highest a strategic partnership with CVC Sunday Natural is now one of Germanys most renowned quality manufacturers with its own research and development department in Berlin. For the continuous improvement of our products we collaborate with selected research institutes scientists therapists farmers and professional associations.
We take our ecological responsibility very seriously: thats why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass making them almost entirely recyclable.
Our diverse team in Berlin consists of over 350 employees from more than 40 nationalities and continues to grow but at a sustainable pace. Our goal is to foster a collaborative supportive and inclusive work environment with a diverse group of motivated talented and visionary team members.
We highly value equality of opportunity and inclusivity and we would like to particularly encourage women and candidates from under-represented backgrounds to apply even if you dont match with 100% of the requirements.
We take our ecological responsibility very seriously: thats why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass making them almost entirely recyclable.
Our diverse team in Berlin consists of over 350 employees from more than 40 nationalities and continues to grow but at a sustainable pace. Our goal is to foster a collaborative supportive and inclusive work environment with a diverse group of motivated talented and visionary team members.
We highly value equality of opportunity and inclusivity and we would like to particularly encourage women and candidates from under-represented backgrounds to apply even if you dont match with 100% of the requirements.
Required Experience:
IC
Key Skills
About Company
Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves ... View more
