About the Role:

Grade Level (for internal use):

The Team:

S&P Global Market Intelligence is seeking an Associate Channels Tech Specialists to join the Channels Tech Specialists team in Gurgaon. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the Channels Solutions and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact:

You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools the Associate Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.

Whats in it for you:

• Gets a great opportunity to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams development teams and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
• This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies.
• As a critical member of the team you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.

Responsibilities:

• Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint and assist with pre and post Sales opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL ORACLE PostgreSQL MySQL etc.) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of New implementations
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server PostgreSQL and MySQL) and Virtual Machines.

What were looking for:

Basic Qualifications:

• Bachelors degree in Computer Science with 0-1 years of relevant experience.
• The candidate should have strong basics in all aspects of Computer Science such as Development Database concepts networking.
• Solid communication skills (English verbal & written)
• Good knowledge /C#/Java
• Knowledge on Web Protocols (HTTP HTTPS FTP SFTP FTPS etc.) & features/commands
• Network & Security Protocols (Web Sockets TCPIP SSL TLS etc.)
• Proxy Protocols (SOCKS4 SOCKS5 HTTP Custom etc.) &
• Exposure to WINDOWS UNIX or LINUX environments.
• Knowledge on DBMS concepts.
• Knowledge on cloud technologies like AWS Snowflake etc.
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting follow-through and problem solving skills resourcefulness attention to detail and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5 day rotational shifts.

Preferred Qualifications:

• Graduate in Computer Science and CommerceFinance is preferred
• Prior experience in client support teams

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

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