Technical Customer Service Representative I

Morton Grove, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Professional Job Description:

Job Title: Technical Customer Service Representative I
Address: Morton Grove IL 60053
Duration: 6 Months Contract (Temp-to-Perm; potential conversion)
Schedule: Monday Friday 8:00 AM 4:30 PM

Pay Range: $20.00 - $24.00 Per hr. on w2.

Job Summary

Join a dynamic commercial team supporting manufacturing operations for fire pumps and water pumps. The Technical Customer Service Representative plays a critical role in ensuring smooth order processing managing customer interactions and coordinating with internal departments. This role focuses on order management rather than technical product troubleshooting and requires strong system proficiency and customer communication skills.

Key Responsibilities

Receive review and accurately process customer orders
Verify and edit order details for completeness and accuracy
Enter and manage orders in systems such as LN eLogia and ESP-REP
Maintain and update customer order databases
Respond to customer inquiries regarding order status delivery complaints and product availability
Coordinate with internal teams to ensure timely fulfillment and resolve issues
Generate inter-departmental requests for product availability and expedite orders
Evaluate stock levels against shipping schedules
Handle customer communication professionally and ensure high satisfaction
Support internal coordination across departments to streamline operations
Perform additional duties as assigned by the Customer Service Supervisor/Manager

Required Qualifications

3 years of customer service experience (technical or B2B preferred)
2 years of college/technical schooling OR 5 years of technical work experience
Proficiency in Microsoft Office (Excel Word Outlook)
Experience with ERP/CRM systems (SAP or Salesforce preferred)
Strong communication and customer service skills
Technical aptitude and basic math skills
Ability to work independently and manage multiple priorities
Strong organizational and time management skills

Preferred Qualifications

Experience in manufacturing or industrial environments
Experience handling order entry and processing
Proficiency in a second language
Strong problem-solving and analytical abilities

Key Skills

Customer Service
Order Processing
ERP/CRM Systems (SAP Salesforce)
Communication Skills
Data Accuracy
Multitasking
Time Management
Problem Solving
Technical Aptitude

Work Environment & Additional Details

Fully onsite role (no remote option)
Fast-paced environment requiring multitasking and adaptability
No travel required
Standard overtime and expense policies apply
Interview Process:
- 2 rounds of virtual (Teams) interviews (20 30 minutes each)

Professional Job Description: Job Title: Technical Customer Service Representative I Address: Morton Grove IL 60053 Duration: 6 Months Contract (Temp-to-Perm; potential conversion) Schedule: Monday Friday 8:00 AM 4:30 PM Pay Range: $20.00 - $24.00 Per hr. on w2. Job Summary Join a dynami...