Primary Details

Primary Responsibilities

Provide feedback on current processes and procedures to create better customer outcomes
Assist in providing interpretation and advice to the business regarding policies process and procedures
Responsible for the operation and management of the service center that provides payroll benefits HR policies timekeeping payroll adjustments etc.
Handle global human resources enquiries
Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs) end-to-end HR Service Levels Agreements (SLAs) and Key Performance Indicator (KPI) adherence
Manage case management system tool and ensure the correct points of escalation are delivered timely
Using on-line systems to access data and answer customer inquiries within service times
Answering incoming calls/ emails enquiries relating to people services
Liaise with centers of excellence to provide answers for employees

Required Education

Bachelors Degree or equivalent combination of education and work experience

Required Experience

1 year relevant experience

The work schedule for this role is MID SHIFT. This will support the European Operations. Monday to Friday. Fixed Sat Sun off.

Experience in a call centre environment is a plus

Preferred Competencies/Skills

Computer literate with intermediate PC and administration skills
Written and verbal communication skills
Ability to review and interpret data
A good balance of conceptual and analytical thinking and problem solving skills
Evidence of the practice of a high level of confidentiality.
Ability to translate policy and process into simple language

Preferred Knowledge

Understanding of basic HR policy and end to end HR processes/ procedures
Maintain a working knowledge of relevant issues laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance


QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.