JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Front of House Manager

Based Derby (Multi sites)

Hours 40hrs (Monday to Friday)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

Working within the Guest Services team the Front of House Manager will manage teams across multiple Rolls- Royce corporate sites in Derby. Reporting to the UK Guest Services Manager you will focus your day-to-day efforts on service delivery client satisfaction team development and operational excellence. We believe the most effective teams are built when everyone is empowered to thrive. We embrace the JLL company values and support one another to give the best service possible to our clients. You will work in a collaborative environment where we embrace innovative ways of working and support each others well-being.

What your day-to-day will look like:

• Drive 5-star customer service excellence through training and day-to-day line management across multiple sites
• Provide day-to-day management including leave requests absence reporting weekly updates and 1-2-1s
• Measure meet report KPIs with client input. Use output to improve service delivery
• Implement maintain SOPs with continuous improvement focus across all operations
• Present contract updates to client. Act as escalation point for Front of House issues
• Build and maintain strong stakeholder relationships through onsite initiatives and proactive engagement
• Manage operational activities and liaise with multiple service lines (cleaning maintenance catering)
• Streamline visitor management through improved booking procedures and reception protocols
• Grow the customer experience through new initiatives and innovative service delivery methods
• Ensure team follows HR processes including disciplinary procedures and performance management
• Lead cross-training programs across sites and mentor team members
• Maintain all safety documentation and develop QHSE training schedules
• Review incidents near misses and dangerous occurrences
• Coordinate comprehensive HSE training (evacuation chair IOSH manual handling Fire Leader First Aid SIA)
• Foster proactive safety culture and ensure incidents reported within 24 hours
• Audit receptions and meeting spaces monthly to defined standards
• Produce monthly statistics and room utilisations
• Conduct site inductions for new starters and contractors
• Lead Emergency Evacuation procedures
• Raise and escalate requests through Maximo/Corrigo systems
• Assume full management responsibilities during UK Guest Services Manager absences
• Align team to JLL and Client values and drive company culture
• Create reports and Management Information for the contract
• Attend managers forum meetings and Communities of Practice as Workplace Ambassador
• Manage building communications including Wellbeing activities
• Process security clearances for team members

What is required of you

• Extensive customer service or hospitality experience
• Customer-centric service style putting the customer first
• Previous management or supervisory experience
• Understanding of Audio Visual and IT systems
• Clear understanding of Health & Safety practices including Risk Assessment
• Experience with building management systems
• Computer literate (Word Excel Outlook)
• Strong written and oral communication skills
• Ability to work independently with minimal direction
• Team player with enthusiastic attitude
• Able to remain calm under pressure
• Problem solving ability and good attention to detail
• Desire to continually improve adapt and self-develop
• Security clearance or ability to obtain clearance
• Experience in multiple site management
• Knowledge of contract management and compliance frameworks

At JLL we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career within the UK and beyond. We support each others wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration both locally in the UK and across the globe. Join us in taking the more inspiring innovative and optimistic path on our journey towards success as a Front of House Manager in Derby working on our Rolls-Royce contract.

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Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.