Associate Systems Analyst, Region Services

The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure scalable environments for sensitive workloads. Were creating innovative ways to use cloud computing artificial intelligence and machine learning while maintaining the highest standards of security and operational excellence.

The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning Security Identity & Compliance Storage & Databases and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets including Engineers; Technical Program Managers and Subject Matter Experts organised into focused sub-teams.

This is an opportunity to make a lasting impact on Australias digital future. Youll work with AWS services implement innovative solutions and help customers succeed in their most important missions. Were committed to helping our builders grow through continuous learning mentoring and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia

Key job responsibilities
- Define build own and run services in high growth environments
- Solve unique and first-order problems in massive-scale areas such as compute services DynamoDB/NoSQL databases Glacier S3 data lakes and many other AWS Services
- Learn how to build and operate distributed systems at massive scale
- Build and influence the tools and utilities that are part of the AWS fleet running our internal services

Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
On a typical day engineers might deep dive to determine the root cause of a customer issue investigate why a metric is trending the wrong way consult with the top engineers at Amazon or discuss radical new approaches to automate operational issues.

As a Systems Analyst; you would own supporting activities for these services and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments communicating status regularly before during and after each deployment. You create and interpret metrics that measure support success and service performance.

About the team
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide hands on keyboard support to our service teams by deploying changes into these isolated regions monitoring the results and reporting any issues that are observed.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience operating in a 24/7 production environment
- Experience with Linux/Unix operating systems
- Experience in supporting procedures and methodologies for production computing environments

- Experience with continuous integration and continuous delivery
- Knowledge of networking fundamentals
- Knowledge of one or more scripting languages (e.g. Python Ruby Perl)
- Ability to perform deep technical troubleshooting
- Documentation skills

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.