IT Helpdesk Technician

Wichita, KS - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Overview

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems hardware software and network-related issues. This role is responsible for troubleshooting problems responding to service requests and ensuring smooth daily operations of IT systems.

Responsibilities

Provide Tier 1 and Tier 2 technical support via phone email ticketing system and in person.

Troubleshoot and resolve issues related to desktops laptops mobile devices printers and peripherals.

Support enterprise applications including ERP PLM CAD and engineering software tools.

Manage user accounts permissions and access controls in Active Directory and other systems.

Install configure and maintain Windows/macOS systems and approved aerospace software platforms.

Maintain and update IT documentation knowledge base articles and asset inventories.

Ensure compliance with aerospace cybersecurity standards (e.g. NIST CMMC ITAR where applicable).

Assist with system upgrades patch management and hardware deployments.

Escalate complex technical issues to senior IT staff or vendors as needed.

Qualifications

Bachelors degree in computer science Information Technology Software Engineering or a related field (or equivalent experience).

35 years of experience in helpdesk system support preferably in a manufacturing environment.

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.

Familiarity with operating systems including Windows (Windows Server) macOS and Linux environments.

Knowledge of computer networking concepts such as LAN TCP/IP DNS VPNs firewalls and network administration tools like Meraki.

Experience with Active Directory

Key Competencies

Strong analysis skills to diagnose hardware/software issues efficiently.

Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.

Ability to work independently or as part of a team in a fast-paced environment.

Attention to detail and documentation discipline Commitment to security compliance and operational excellence

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to stand walk reach with hands and arms climb stairs or balance and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Required Experience:

OverviewThe IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems hardware software and network-related issues. This role is responsible for troubleshooting problems responding to service requests and ensuring smooth daily operations of IT systems.R...