Helpdesk Operator

Management Solutions International MSI

Job Location:

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job description:
The Helpdesk Operator works within a facilities management environment acting as the coordination point between clients and maintenance teams. The role ensures that all service requests (maintenance technical issues complaints) are properly recorded assigned and resolved within agreed timelines.

Requirements

5 years of experience Diploma or Bachelor's
Experience in CAFM / work order systems
Background in facility management / maintenance environment
Good communication skills

Work Environment:

Facilities Management company (like malls hospitals airports offices)
High call volume multitasking role

Skills:

Strong communication (English mandatory; Arabic is a plus)
Good coordination & problem-solving ability
Ability to handle pressure and multiple requests
Basic technical understanding (AC electrical plumbing issues)
Experience in CAFM tools (like Maximo SAP etc.)

Job description:The Helpdesk Operator works within a facilities management environment acting as the coordination point between clients and maintenance teams. The role ensures that all service requests (maintenance technical issues complaints) are properly recorded assigned and resolved within agree...