State Manager, Aussie Retail (QLD)

Retail Network Growth 

• Own execution of the QLD Market Representation Strategy driving net store count growth through renewal retention and greenfield expansion 
• Attract engage and guide franchise candidates through the full application journey cashflow modelling business planning site selection and approval 
• Influence outcomes across the full franchise lifecycle recruitment onboarding renewal and succession 
• Activate Broker Pathways opportunities supporting brokers to transition across channels aligned to their goals 
• Drive quality execution of franchise transactions including delivery to Franchise Agreement timelines and store standards (refit/refresh).

RBC Team Leadership 

• Lead coach and develop the QLD RBC team fostering accountability commercial acumen and high network engagement 
• Coach RBCs to be effective business partners supporting franchisees with business planning pipeline management sales leadership marketing and customer excellence 
• Embed consistent operating cadences across the state with regular documented in-person and virtual engagements.

Channel Performance & KPI Delivery 

• Own delivery against North Star Lodgement and Settlement targets for QLD Retail 
• Drive outperformance across all Retail KPIs customer excellence store standards operational benchmarks and Franchise Agreement outcomes 
• Track and analyse state performance metrics to identify and execute targeted interventions 

Culture Engagement & State Events 

• Own the culture of the QLD Retail channel building an environment where franchisees brokers and team members feel connected valued and motivated 
• Design and deliver a deliberate state engagement calendar recognition cultural touchpoints and community-building aligned to Lendi Group values 
• Own and execute the QLD events program including: 
  • Lender engagement events  activations between franchisees/brokers and key lending partners 
  • Aussie national and state conferences  coordination content contribution and franchisee/broker mobilisation 
  • State summits and offsites  agenda design and execution of annual and quarterly leadership events 
  • Represent QLD Retail at national forums; build intentional peer-to-peer networks within the franchisee community.

Change Leadership & Initiative Adoption 

• Drive adoption of strategic initiatives and product releases Aussie App Aussie Homes Aussie Conveyancing Aussie Bridge and Aussie Products 
• Partner with GM Aussie Retail GTM leads ARMs and central stakeholders on new tools systems and process improvements.

Broker Headcount Growth 

• Lead the QLD Retail broker headcount growth strategy 
• Support RBCs in monitoring Franchise Agreement compliance and capacity planning 
• Partner with Network Development and Talent Acquisition to deliver sustainable broker recruitment and retention strategies.

Strategic Priorities & Priority Support 

• Lead and contribute to state and national strategic initiatives as required by the GM Aussie Retail 
• Provide priority support to strategic stores in consultation with the GM partnering with the RBC to accelerate growth outcomes.

Qualifications :

• 7 years in sales leadership and/or franchise management ideally within financial services fintech or complex retail services 
• Proven track record leading distributed field teams in a franchise or multi-site environment 
• Demonstrated ability to drive state-level growth through market expansion strategic recruitment and performance management 
• Strong commercial acumen financial modelling business planning and franchise lifecycle management 
• Deep understanding of franchise operations regulatory compliance and governance 
• Experience owning and delivering large-scale events conferences and engagement programs 
• A natural culture leader proven ability to build high-performance values-led environments 
• Exceptional stakeholder engagement and influencing skills across all levels 
• Experience embedding strategic initiatives in complex fast-moving environments 
• Mortgage broking or retail financial services experience highly desirable 
• Ability to work autonomously and drive outcomes in an agile environment.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional weeks Loyalty Leave each year after reaching 3 years service.
• Wellness initiatives with a strong focus on psychological safety.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

#Aussie #LI-AMH1 #LI-hybrid

Remote Work :

No

Employment Type :

Full-time