Associate, Merchant Enablement
Share
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Get to Know the Team
The Singapore Operations team drives and grows Grabs business in Singapore developing strategies and capabilities that create value for our community.
Within this team the Merchant Operations team represents the voice of our merchant-partners focusing on improving their experience and success while delivering a seamless journey for both merchants and consumers.
We work closely with teams across Deliveries GrabFin OmniCommerce as well as Product Finance and Legal to operationalise key initiatives embed local insights and optimise platform experiences while supporting business growth.
Get to Know the Role
The Merchant Enablement Associate focuses on supporting merchants after their launch on Grab helping them deepen platform adoption optimise operations and unlock sustained growth opportunities.
You will work with merchants and other teams to ensure merchant needs are addressed and that merchants can utilise Grabs platform features and operational tools. You will also identify merchant pain points improve enablement resources and contribute to plans that enhance merchant experience and platform performance.
By strengthening post-onboarding support you will help improve merchant engagement operational performance and the platform experience.
Responsibilities:
- Lead local execution of product launches experiments and initiatives ensuring you operationally ready merchants and meet adoption targets.
- Shape platform improvements by providing merchant insights on features such as AI Chatbot Help Centre self-serve marketing and performance insights tools.
- Drive post-onboarding merchant enablement programmes that increase adoption of Grabs platform tools and capabilities.
- Develop programmes and guidance to help merchants adopt best practices improve operations and unlock growth opportunities on Grab.
- Monitor merchant performance and operational signals to identify growth opportunities and areas for operational improvement.
- Surface merchant insights and systemic pain points partnering with other teams to improve platform capabilities and merchant experience.
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in a related field
- Minimum 3 years of experience in operations analytics or project/program management
- Ability to evaluate complex situations and develop practical solutions.
- Experience managing projects through structured planning followed by execution.
- Comfortable operating in environments with evolving priorities.
- Passionate about continuous improvement.
- Collaborative mindset and communication to work with different teams.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer our Interns:
- Comprehensive Medical Insurance: We got you covered with medical insurance plans.
- Leave Entitlement: Enjoy a range of leave options including Annual Leave Medical Leave and Hospitalization Leave.
- Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
- Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, w ... View more
