Team Leader, Full-Time

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 weve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $70 million.

The Community Access for People in Continuing Care (CAPCC) program supports adults under 65 living in continuing care homes to reduce isolation and participate in meaningful community activities. The program provides person centered planning in person support and access to social recreational and cultural opportunities including subsidies when needed

The Position

The Team Leader (TL) is responsible for oversight of program operations in this CET-accredited agency. Ensuring day-to- day services to persons served comply with contacts Taproot policies and procedures and applicable standards and legislation. Works directly with persons served and their families/care teams as required and liaises with funders community partners and other agencies. This position reports to the Program Director.

Scheduling:
One (1) permanent full-time position working 40 hours per week:
Monday through Friday with the requirement to work flexible hours as needed including on-call shifts.
Some travel between programs within the city may be required.

In Your Role You Will

Assist with recruitment screening hiring orientation supervision evaluation and discipline of program staff.
Ensure necessary facilities and equipment are in place to operate the program.
Coordinate work allocation and assigns referrals; process time off requests as required.
Works with program director to identify professional development and training needs of staff.
Ensure the program and staff comply with policies procedures and values of the agency and use best practices when supporting persons served.
Make recommendations to the program director regarding program development formulation of policies and procedures and program evaluation.
Facilitate regular staff meetings.
Advocate effectively for service recipients.
Represent the program and/or agency in the community as well as with government agencies families/caregivers and funding bodies; network with other agencies organizations individuals and community groups for the benefit of the service recipients and program.
Ensure physical environment is maintained according to established standards and
procedures required inspections are completed and any required follow-up is done.
Provide required reports that are accurate and on schedule and ensure staff submit accurate expense claims and time sheets in a timely fashion
Ensure staff utilize practices that promote the health welfare safety and security of service recipients and staff.
Support menus and food plans that meet established nutritional standards both on and off-site.
Comply with and utilize appropriate crisis prevention and intervention standards and practices.
Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provide on-call and emergency response as required.
Perform miscellaneous job-related duties as required

*** Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

35 years of experience in disability services community-based supports continuing care or similar social service programs.
2 years of supervisory or leadership experience including coaching frontline staff overseeing caseloads or program administration.
Diploma or degree in Human Services Social Work Psychology Disability Studies Community Rehabilitation or related field.
Valid class 5 driver license clear driving abstract and reliable vehicle
Strong understanding of needs-based assessments disability supports and community inclusion

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace as a Certified B Corp were committed to using business as a force for good

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

For more information on Taproot Community Support Services visit our website:

We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.

No telephone calls please. Only those candidates selected for an interview will be notified.