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Job Summary
Baker Home Exteriors Director of Revenue Operations
Baker Home Exteriors is a $40M residential remodeling company operating across four markets (Raleigh Charleston Asheville Greensboro) with a growth target of $100M by 2029. This new leadership position will own the technology systems and data infrastructure that powers our customer experience from first contact through lifetime relationship.
Benefits to Joining theBaker Team:
Weekly Pay
Annual Paid Holidays (7)
Annual PTO
401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
Employee Stock Ownership Program (ESOP) subject to applicable waiting and vesting periods
Medical Dental & Vision Insurance
Employee Assistance Program
Career Development & Skills Training
Family-Focused Company & Work-Life Balance
Apply today if this sounds like the opportunity you have been looking for!
Summary
The ideal candidate for this role should understandhow to utilize technology to drive revenue improve customer experience and create scalable processes. This position will build and integrate the systems that connect marketing sales production and post-job operations into a single measurable continuously improving machine.
Core Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge skill and/or ability required.
System Architecture & Integration
Own the design implementation and ongoing optimization of BHEs entire tech stack
Serve as the primary administrator and strategist for CRM (Sales Hub Marketing Hub Service Hub)
Build and manage integrations between CRM marketing platforms production management field tools and communication systems owning the APIs middleware and data flow end to end
Evaluate recommend and implement new technology platforms as the business grows
Maintain system documentation integration maps and data flow architecture
Process Design & Enforcement
Design standardized workflows for every stage of the customer journey across all markets
Ensure system adoption by pulling weekly compliance reports identifying gaps and working with managers to close them
Build and maintain SOPs for CRM usage lead management deal progression and production handoffs
Serve as the bridge between leadership strategy and field-level execution through systems
Data & Reporting
Build and maintain executive dashboards covering all stages of the customer journey
Deliver weekly and monthly reporting on marketing ROI sales conversion production efficiency and customer satisfaction
Identify and resolve pipeline bottlenecks using data
Ensure data integrity across all platforms
Support leadership with ad hoc analysis for strategic decisions market expansion and resource allocation
Customer Experience Technology
Implement and manage customer-facing technology: automated updates scheduling confirmations project portals and post-job communications
Design the zero black hole experience so customers are kept informed at every stage
Own customer satisfaction tracking review generation and referral program automation while pushing us to a place where we can score customer relationship health in real-time
Minimum Qualifications
3 years in Revenue Operations Business Systems CRM Administration or Marketing Operation
Deep hands-on experience with CRMs (Sales Hub Marketing Hub at minimum; HubSpot fluency preferred)
Proven track record of designing building and completing multi-platform tech stacks with working integrations
Strong analytical skills comfortable building reports interpreting conversion data and making data-driven recommendations
Experience building data and attribution systems from scratch and driving full adoption across teams that didnt previously use technology consistently
Understanding of data architecture API integrations automations and data flow between systems and how AI is changing or enabling the future of data-driven decisions
Excellent communication skills including explaining technical concepts to non-technical field teams and leadership
Preferred Qualifications:
Experience in home services construction or field services industries
Experience with residential remodeling-specific platforms
Experience with speed-to-lead / conversational AI platforms
Experience in supporting multi-location operations (4 markets)
Familiarity with Google Ads call tracking and marketing attribution
Physical Demands & Work Environment
Ability to travel to job sites for verification purposes
Comfortable working in both office and construction site environments
Ability to move and climb an extension ladder safely
Requires working in extremely bright or inadequate lighting conditions in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures including exposure to sounds and noise levels that are distracting or uncomfortable
Includes exposure to contaminants hazardous material or equipment
Mistakes are not easily correctable and have serious consequences therefore safety procedures need to be followed
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race color religion sex national origin disability or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company please contact our Recruiting department at or emailprotected.
Principals only. Recruiters please dont contact this job poster.
Required Experience:
Director
Baker Home Exteriors Director of Revenue OperationsBaker Home Exteriors is a $40M residential remodeling company operating across four markets (Raleigh Charleston Asheville Greensboro) with a growth target of $100M by 2029. This new leadership position will own the technology systems and data infra...
Baker Home Exteriors Director of Revenue Operations
Baker Home Exteriors is a $40M residential remodeling company operating across four markets (Raleigh Charleston Asheville Greensboro) with a growth target of $100M by 2029. This new leadership position will own the technology systems and data infrastructure that powers our customer experience from first contact through lifetime relationship.
Benefits to Joining theBaker Team:
Weekly Pay
Annual Paid Holidays (7)
Annual PTO
401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
Employee Stock Ownership Program (ESOP) subject to applicable waiting and vesting periods
Medical Dental & Vision Insurance
Employee Assistance Program
Career Development & Skills Training
Family-Focused Company & Work-Life Balance
Apply today if this sounds like the opportunity you have been looking for!
Summary
The ideal candidate for this role should understandhow to utilize technology to drive revenue improve customer experience and create scalable processes. This position will build and integrate the systems that connect marketing sales production and post-job operations into a single measurable continuously improving machine.
Core Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge skill and/or ability required.
System Architecture & Integration
Own the design implementation and ongoing optimization of BHEs entire tech stack
Serve as the primary administrator and strategist for CRM (Sales Hub Marketing Hub Service Hub)
Build and manage integrations between CRM marketing platforms production management field tools and communication systems owning the APIs middleware and data flow end to end
Evaluate recommend and implement new technology platforms as the business grows
Maintain system documentation integration maps and data flow architecture
Process Design & Enforcement
Design standardized workflows for every stage of the customer journey across all markets
Ensure system adoption by pulling weekly compliance reports identifying gaps and working with managers to close them
Build and maintain SOPs for CRM usage lead management deal progression and production handoffs
Serve as the bridge between leadership strategy and field-level execution through systems
Data & Reporting
Build and maintain executive dashboards covering all stages of the customer journey
Deliver weekly and monthly reporting on marketing ROI sales conversion production efficiency and customer satisfaction
Identify and resolve pipeline bottlenecks using data
Ensure data integrity across all platforms
Support leadership with ad hoc analysis for strategic decisions market expansion and resource allocation
Customer Experience Technology
Implement and manage customer-facing technology: automated updates scheduling confirmations project portals and post-job communications
Design the zero black hole experience so customers are kept informed at every stage
Own customer satisfaction tracking review generation and referral program automation while pushing us to a place where we can score customer relationship health in real-time
Minimum Qualifications
3 years in Revenue Operations Business Systems CRM Administration or Marketing Operation
Deep hands-on experience with CRMs (Sales Hub Marketing Hub at minimum; HubSpot fluency preferred)
Proven track record of designing building and completing multi-platform tech stacks with working integrations
Strong analytical skills comfortable building reports interpreting conversion data and making data-driven recommendations
Experience building data and attribution systems from scratch and driving full adoption across teams that didnt previously use technology consistently
Understanding of data architecture API integrations automations and data flow between systems and how AI is changing or enabling the future of data-driven decisions
Excellent communication skills including explaining technical concepts to non-technical field teams and leadership
Preferred Qualifications:
Experience in home services construction or field services industries
Experience with residential remodeling-specific platforms
Experience with speed-to-lead / conversational AI platforms
Experience in supporting multi-location operations (4 markets)
Familiarity with Google Ads call tracking and marketing attribution
Physical Demands & Work Environment
Ability to travel to job sites for verification purposes
Comfortable working in both office and construction site environments
Ability to move and climb an extension ladder safely
Requires working in extremely bright or inadequate lighting conditions in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures including exposure to sounds and noise levels that are distracting or uncomfortable
Includes exposure to contaminants hazardous material or equipment
Mistakes are not easily correctable and have serious consequences therefore safety procedures need to be followed
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race color religion sex national origin disability or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company please contact our Recruiting department at or emailprotected.
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