PEAK Veteran Student Services Administrative Assistant

This position is being filled through OUs PEAK Temporary Staffing Service. It is estimated to last until September 2026.

The Veteran Student Services (VSS) office streamlines the GI Bill certification process for the Norman Campus and tracks military-connected students through key stages of their academic journey including recruitment admission retention and graduation. VSS also oversees critical administrative functions such as VA benefit compliance for audits adherence to accreditation and approval regulations management of scholarship funding through the Sooner Veteran Support Foundation and the development of corporate and private partnerships. The VSS Administrative Assistant plays a vital role in supporting these efforts by providing front-line assistance to veteran students and their families. This position is responsible for managing communications maintaining accurate records and ensuring compliance with federal regulations. Additionally the Administrative Assistant supports daily office operations assists with VA educational benefits processing and serves at the front desk to minimize interruptions for School Certifying Officials (SCOs).

We need someone who exhibits:
Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication.
Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.
Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.
Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices making creativity a priority.
Responsibilities Include:
Reception & Communication
oServe as the front desk administrative assistant to reduce SCO interruptions.
oAnswer phone calls using the standard greeting Veteran Student Services.
oRespond to inquiries from students and parents regarding VA benefits.
oReturn messages and respond to emails using approved templates.
oGreet and assist walk-in visitors using iAdvise check-in.
oProvide residency reclassification instructions.
oCollect and scan Certificates of Eligibility (COEs) and other documents.
VA Benefits Processing
oProcess and scan incoming VA mail and apply appropriate labels.
oDistribute VA postal mail to the Bursar Office.
oComplete rolls identifying VA Electronic Fund Transfers.
oAssist in preparing Laserfiche course confirmation forms for certification.
Compliance & Reporting
oMaintain accurate VA student files in Laserfiche.
oSupport audits and compliance surveys by the Department of Veterans Affairs.
oStay current on federal VA regulations.
o Complete annual training for read-only access to VA Enrollment Management.
Clerical & Administrative Duties
oPerform general clerical tasks (filing copying faxing scanning mailing).
oOperate standard office equipment and run campus errands.
oType labels forms and correspondence.
oFollow safety practices and assist in training student workers.
Perform all other duties as assigned

Required: High School Diploma or GED; AND:
One (1) year of general office clerical and/or administrative support-related experience

Required Knowledge Skills Abilities:

• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• Highly organized
• Ability to produce reports
• Ability to multitask and meet deadlines in a timely manner

Physical Working Conditions:

Sit for prolonged periods. Communicate effectively. Engage in repetitive motion. Use of computer calculator and telephone.

Environmental Working Conditions:

Standard office environment.

Equal Employment Opportunity Statement

The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Why You Belong at the University of Oklahoma

The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!