Training and ILS Manager

Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.

Job Context

Were inventing the future right here right now at Thales. Airspace Mobility Solutions (AMS) business line is providing leading edge Air Traffic Management (ATM) Unmanned Traffic Management (UTM) Security and Digital Aviation solutions for the Civil and Defence markets.

The AMS business manages over 40% of the worlds airspace delivers ATM solutions to over 85 countries and with revenues of over 500 million Euros worldwide is the global market leader in airspace management solutions. We are contributing to future ecosystem-based products for Air Traffic Flow Management (ATFM) Unmanned Aerial Systems Traffic Management (UTM) and Big Data/Machine Learning.

Within the Operations Department the Central Services organisation is looking for an ILS/Training Manager based in Singapore capable of providing our Customer with a full range of Integrated Logistics and technical/operational training activities from supportability/RAMT analysis and technical documentation production to delivering training courses for controllers and technicians on the new ATM System of System of our customer.

Job Responsibilities

The key responsibilities of the position are as follows:

• Manage the ILS/training Workpackage and fulfill all logistical commitments (cost budget deadlines performance quality) with reporting functionally to the AMS Project Manager

• Provide supplies and logistical services: documentation training list of tools and test equipment list of spare parts etc.

• Evaluate changes in the scenario

• Carry out logistics studies and analyses (maintenance concept reliability availability logistics tree etc.)

• Write updates to technical user documentation (DTU) or maintenance documentation

• Design and develop trainings dedicated to our customers (means preparation/validation; training materials creation/update/validation)

• Lead (hierarchically or functionally) and develop teams dedicated to customer trainings

• Organize Customer trainings

• Guarantee the preparation and the correct delivery of training activities on our Customer SoS to meet AMS commitments (quality On-Time Delivery costs) customer satisfaction and operational performance

• Improve continuously the competitiveness and the added value of the ILS/training activities

• Manage the stakeholder part of the ILS/training activities delivery

• The responsibility of the ILS/Training Manager includes utilizing people process and tools from across ILS Engineering and Service Management disciplines distributed worldwide to plan and implement support services and the implementation of design change. The role will engage stakeholders internally and externally with particular emphasis on frequent and regular engagement with technical peers managers and customers.

• The challenges the role holder faces are consistently meeting technical/customer expectations while supporting a complex project with competing delivery requirements and limited time allotted to maintaining a current understanding of the project technical solution and priorities. The role holder will need to show confidence and initiative drawing on sound technical knowhow organizational communication and diplomatic skills to serve as a strong foundation for ILS/training within the project.

Essential Skills / Knowledge

• Strong skills in systems engineering applied in demanding technical environments (5 to 10 years of experience)

• Excellent negotiation skills both internally and with customers combined with an educational approach to facilitate understanding of the issues at stake

• Proven experience in managing ILS or support-related activities

• Ability to work closely with project teams and various ILS/Training teams to ensure consistency of deliverables in an international context

• Strong skills in interpreting producing and tracking technical documentation

Desired Skills / Knowledge

• Working as part of a team in complex technology-based projects

• Knowledge of ATM concepts and ATC systems

• Training design and development via technology-based training solutions

Behavioral Skills

• Highly autonomous and resourceful

• Excellent interpersonal skills and customer focus promoting long-term partnerships

• Reliable with good work ethic confident and decisive

• Able to adjust to new information changing conditions or unexpected obstacles ensuring training remains relevant and effective

At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.