Assistant Manager Major Claims
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Process & approve Claims (both major & minor claims) assist in higher approval of claims exceeding assessors authority provide agency enquiry support participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues.- Follow up on additional supporting documents to facilitate the decision on underwriting compliance and premium financing after case submission
- Prepare and check decline / after investigation letters
- Approve clean Claims (including cross checking benefit calculations follow-up with CS hotline channels)
- Approve non clean Claims (including cross checking benefit calculations follow-up with CS hotline channels)
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Handle ad hoc assignments from management
- Develop user manual stakeholders communication and conduct user training sessions
- Handle ad hoc assignments from management
- Review manual claims letter (e.g. counter offer rescind)
- Train up new joined staff to obtain claims authority
- Review escalated cases from junior staff
- Provide support to minor and pre-authorisation claims if needed
- Handle system-related enquiries from internal staffs
- Handle enquiries and complaints from customers agents (including telephone and emails where necessary) and internal staff
- Manage the turnaround of the claims related request (e.g. claim cases enquiries)
- Assist manager to allocate proper resources on daily tasks
- Lead team and manage workload for the team (e.g. resource allocation based on demands)
- Manage staff performance and development (e.g. coaching mentoring regular feedback etc.)
- Provide guidance to junior staff on complex and non-standard cases
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
Key Skills
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
