Receptionist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing more than one million units/beds globally. Across its platforms Greystar has over $79 billion of assets under management including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
The Receptionist is responsible for ensuring that the stay of residents and guests is exceptional guaranteeing that service quality exceeds their expectations.They will be part of the reception team carrying out customer service and administrative tasks with the aim of contributing to occupancy satisfaction and retention.
JOB DESCRIPTION
Key Role Responsibilities
- Support the creation of a memorable experience for residents and guests exceeding expectations in every interaction.
- Deliver all aspects of customer service anticipating needs and providing comprehensive excellenceoriented service.
- Provide proactive reception and customer service ensuring all enquiries are handled promptly and efficiently.
- Answer phone calls and manage associated tasks or redirect them to the appropriate team to ensure proper resolution.
- Assist with checkin and checkout processes ensuring a smooth and professional experience.
- Carry out Health & Safety activities in accordance with company policies.
- Perform other assigned tasks ensuring the proper functioning of daily operations.
- Support incident resolution ensuring quick and customerfocused responses.
- Manage payments and cash handling accurately and in line with established procedures.
- Prepare operational reports: arrivals departures urgent incidents maintenance among others.
- Ensure the correct submission of the travellers report to the police in compliance with current regulations.
- Inform management of any serious incidents occurring during the shift.
- Act as a role model for corporate values.
- Assist with tour activities ensuring standards are met and providing followup and feedback.
- Participate in the leasing process: traffic prospect qualification documentation and movein/moveout procedures in line with internal policies.
- Use corporate systems to generate reports manage availability register requests and report incidents ensuring data accuracy.
- Interact proactively with residents and guests to enhance service quality.
- Promote satisfaction and retention through efficient responses to questions requests and complaints.
- Maintain relevant local knowledge for residents and guests (transportation universities leisure activities nearby services).
- Collaborate with the maintenance team to ensure facilities meet corporate standards and coordinate the presentation of show flats.
- Ensure all operations comply with current regulations and Greystars internal policies.
About You
Knowledge & Qualifications
- Good general level of education.
- Proficiency in Microsoft Office (Word Excel Outlook).
- Competence in Mews and Yardi operational software (training will be provided).
Experience & Skills
Essential
- Previous experience in reception customer service or front office roles in hotels student residences or hybrid accommodations.
- Knowledge of checkin and checkout processes reservations and handling both long and shortterm stays.
- Experience during peak operational periods (start of academic year tourist seasons).
- Use of PMS CRM booking platforms and corporate tools.
- Experience in incident resolution and coordination with internal teams.
- Basic knowledge of payments cash handling invoicing and administrative tasks.
- Experience in multicultural environments.
- Ability to work both as part of a team and independently.
- Flexibility for rotating schedules from Monday to Sunday.
- Proficiency in English spoken and written.
- Enthusiasm for delivering an exceptional experience and for continuous learning.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to
Required Experience:
Junior IC
Key Skills
About Company
At Greystar, we offer apartments in desirable locations near shopping, dining, and workplaces. Browse through our wide selection of apartments for rent and find your dream home today.
