Employee Services Representative

Why Work Here

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom experiencing new situations and learning opportunities every day. Internal advancement is commonplace and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater serving our communities and shaping the future of energy.

About the Role

As an Employee Services Representative youll build broad in-demand HR operations expertise by becoming a trusted first point of contact for employees and leaders solving real issues across pay benefits pension timekeeping and policy. Youll own cases end-to-end partner with internal specialists and vendors and support key employee lifecycle transactions giving you exposure to how a large complex organization works. Youll also contribute to making service better: improving templates and knowledge content preparing verification letters and supporting payroll/timecard investigations so your work has visible impact on the employee experience.

What You Get to Do:

Be the first point of contact for employee and leader questions across pay benefits pension timekeeping policies and programs
Represent the team in cross-functional projects and participate in team projects
Own cases end-to-end: clarify needs resolve issues and escalate complex items to the right experts
Prepare and process employee lifecycle transactions (hire leave retirement termination) ensuring documentation is complete and accurate
Coordinate with internal partners and third-party vendors to gather information submit requests and keep work moving
Create employment verification letters and support investigations related to payroll timecards and vacation
Spot patterns in inquiries help keep templates and knowledge content current and recommend improvements that make service simpler and faster
Support HR operations from onboarding and benefits enrollment to HR system testing and invoice coding so the employee experience runs smoothly

What You Bring:

Post-secondary education in HR or related field
3 years of HR experience preferably in a shared services environment
Strong Excel skillset along with reporting and SharePoint experience
Effective written and verbal communication skills
Ability to prioritize and organize workload to meet strict deadlines
Experience in handling sensitive and confidential information
Professional approachable and customer service oriented
Basic knowledge of legislation such as Human Rights the Workers Compensation Act the Freedom of Information and Protection of Privacy Act
Possess strong interpersonal skills and the ability to establish and maintain effective working relationships with all interested stakeholders
Ability to interpret and apply corporate policies and procedures and collective agreements
Commitment to ongoing professional development and continuous learning and adherence to a professional Code of Ethics
Experience with an ERP (e.g. SAP/Oracle) is considered an asset

What We Offer:

A culture based on caring integrity agility collaboration and striving for excellence
Competitive compensation
Flex benefits
Tuition assistance program
Training and mentorship programs
Charitable donation matching

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.