Event Sales & Services Manager

Event Sales & Services Manager

At Fairmont Hotel Vancouver extraordinary events arent just hosted theyre meticulously crafted. For over 85 years our iconic hotel has been the backdrop for defining moments landmark celebrations and world-class experiences.

We are seeking an accomplished Event Sales Services Manager to lead with vision precision and this role you will provide strategic hands-on leadership to a dynamic team of 100 colleagues ensuring every high-profile event from corporate gatherings to bespoke celebrations is executed flawlessly. You will partner with clients and internal stakeholders to deliver seamless memorable experiences that uphold Fairmonts five-star legacy and reputation for excellence.

What Is in It for You

• An inclusive empowering company culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to making the world a more welcoming place
• Competitive annual compensation of $72000 with salary reviews conducted annually based on performance demonstrated capabilities and market conditions.
• Complimentary meals during your shift through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health dental vision life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan
• 10 days of paid vacation annually increasing with service along with 12 statutory holidays and paid birthday leave
• Complimentary hotel stay for newly hired colleagues including breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building dating back to 1939
• Learning programs designed to sharpen your skills
• Opportunities to contribute through Corporate Social Responsibility activities

What You Will Be Doing

Reporting to the Director Conference Services & Catering responsibilities and essential job functions include but are not limited to the following:

• Actively seek out and solicit new local social & corporate business
• Organize plan and assist in executing events including  fundraisers annual events Christmas parties and small to medium size conferences
• Act as the group organizers contact and plan all details of the clients event or conference needs including menus audio-visual room layout outside activities meeting times check in/out procedures etc.
• Accurately forecast and project group revenue
• Be fully accountable for the achievement of  individual and departmental revenue targets
• Relay all details of conferences and events to all departments in a professional thorough and timely manner using Conference Resumes Banquet Event Orders and internal memos effectively
• Foster a co-operative team spirit with and between Sales Banquets Culinary and Stewarding teams
• Assist with administrative departmental needs as required
• Assist with Tour market and Internal events as required
• Handle general inquiries and leads
• Conduct site inspections: rooms conference space and F&B outlets as requested.
• Liase closely with Front Office Reservations and Housekeeping in order to ensure that pertinent guest arrival details are communicated.
• Overseeing clients while in-house ensuring their events go as they expect and anticipating their needs.
• Run weekly Opera Cloud reports and ensure the system is current and up to date; upkeep of Catering menus resources pricing and function diary.
• Contracting and execution of Local & Social Catering events including Weddings
• Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis.  This includes the prompt distribution of last minute changes to affected departments.
• To be Health & Safety conscious and actively involved in maintaining a safe work environment.
• Complies with Fairmont Hotels & Resorts policies procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.
• Upholds the highest standard of internal and external customer service at all times contributing positively to GSI Meeting Planner results. 

Qualifications :

What Were Looking For

• Working knowledge of Opera Cloud MS Office & Social Tables is an asset
• Previous experience working in a Conference Services & Catering Department in a manager capacity an asset
• Previous Food & Beverage/Banquet experience is an asset
• Proven ability to plan and organize events effectively with an acute sense of detail
• Ability to manage several tasks simultaneously using strong time management and prioritization skills
• Ability to make high quality guest decisions and to perform under pressure
• Professional appearance and demeanor
• Excellent communication and interpersonal skills both written and verbal
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Hospitality diploma or degree an asset
• Ability to work flexible schedules (including evenings and weekends) 

Physical Requirements

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional bending kneeling pushing pulling and walking
• Occasional ascending or descending ladders stairs and ramps

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time