AI Innovation Champion

Job Description:

Merkle powers the experience economy. For more than 35 years the company has put people at the heart of its digital business transformation approach. As the worlds only integrated experience consultancy with a heritage in data science and business performance Merkle delivers holistic end-to-end experiences that drive growth engagement and loyalty. With more than 16000 employees Merkle operates in 30 countries throughout the Americas EMEA and APAC.

About Merkle Arc

Merkle Arc is our flagship accelerator for unified web and app experiences. By combining a modern React/ architecture a tokenised design system and standardised integrations with platforms such as Salesforce Commerce Cloud Shopify Magnolia and Contentful Arc enables brands to launch premium content and commerce experiences in weeks months or years.

Arc includes automated testing strict performance guarantees and the Arc Dashboard giving technology leaders full transparency across composable multi-brand and omnichannel architectures. Find a full feature set under:

Arc is also supported by centralised nearshore and offshore delivery teams ensuring scalable repeatable delivery across markets and maximum value capture at every engagement.

Our ambition: Arc becomes the foundation behind every CX or commerce built across Merkle.

Were hiring an AI Innovation Champion at Merkle in Sofia.

Role Overview:

We are hiring multiple Product Champion AI & Innovation across Europe to support pre-sales RFP responses technical discovery and high-impact product demos of Merkle Arc.

This is a highly strategic customer-facing role: you help clients understand visualise and trust the value of Arc. You transform abstract requirements into compelling demonstrations tailored prototypes technical solution outlines and confident explanations that resonate with CIOs CTOs CDOs CMOs architects and procurement teams.

You will work across multiple markets (DACH UK Nordics France Benelux Spain Middle East) and support both new business opportunities and replatform/renewal initiatives with existing clients. You are the technical backbone in the sales cycle partnering with the Merkle Arc leadership sales directors and delivery teams to shape winning solutions.

Key Responsibilities:

• Pre-Sales Excellence & Deal Support

• Personalised Product Demonstrations

• Solution Design & Technical Discovery

• RFP Pitch and Proposal Support

• Cross-functional Collaboration

• Client Engagement

Must-Have Qualifications:

• 5 years experience as a Solution Engineer Pre-Sales Consultant Technical Architect or similar.

• Strong hands-on understanding of AI and Agentic Commerce.

• Ability to quickly understand client problems and shape them into actionable solution outlines.

• Experience delivering compelling demos with strong storytelling communication and showmanship.

• Strong presentation skills and comfortable presentations to CTO/CIO/Architect audiences.

• Excellent collaboration in a multi-market sales ecosystem.

• Fluent English; additional European languages highly beneficial.

• Experience in customising demo environments or prototyping solutions quickly.

Nice-to-Have:

• Experience with Salesforce Commerce Cloud Shopify Magnolia Contentful or MACH technologies.

• Familiarity with design tokens Storybook Figma or design systems.

• Background in digital agencies consulting or enterprise platform implementation.

What do we offer:

• We are strong advocates of work-life balance so we provide all our staff with 25 days of paid leave and 3 fixed days of well-being annually.

• Ahybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking spacesfor all our employees working from the office.

• Complimentary drinks and snacks in the office to keep energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance Health and dental insurance plans or if selected gift vouchers instead.

• Sports card partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation we use insights to connect brand content commerce and experience underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo Japan and our 65000-employee base of dedicated professionals works across four regions (Japan Americas EMEA and APAC). Dentsu combines Japanese innovation with a diverse global perspective to drive client growth and to shape society.

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