Customer Onboarding Project Specialist

Rochester, NH - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

A key member of the Strategic Accounts team the Customer Onboarding Project Specialist ensures a smooth transition from closed sale to full customer this role youll coordinate onboarding activities support sales goals and work crossfunctionally to deliver an excellent customer experience. This is a great opportunity for someone who enjoys organizing work collaborating with multiple teams and helping customers get started join us:Culture:Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation:We offera highlycompetitive compensation andtotalrewards package ensuring that your hard work and dedication are recognized and rewarded :We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments :Work withstate-of-the-arttools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs:We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mentalfinancialand social :A continuous focus on professional development with many opportunities for training& Focused:We care about you and have developed a 24/7 safety mindset that isshowcasedthroughout everyfacetof the youll do:Serve as the main point of contact for new customers and guide them through the onboarding clear onboarding plans manage timelines and ensure tasks stay on with sales operations IT finance marketing and support to deliver a smooth onboarding steps to meet each customers needs and regulatory regular updates on progress risks and milestones to internal teams and identify upsell or cross-sell opportunities based on customer goals and project cross-functional meetings to address roadblocks and maintain issues and partner with technical teams to resolve process improvements and support the implementation of best practices or you bringPost-secondary education in Business Marketing Sales or related field is an assetPMP/CSM/Customer Success certifications are an asset5 years in project coordination sales operations customer support or customer successPropane industry experience in a similar role is requiredExperience with CRM/onboarding platforms (Salesforce is an asset)Strong communication organization and planning skillsSales awareness with an analytical problem-solving mindset

Required Experience: