Internal Client Service Representative

Position Type:

If youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.

As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industry-leading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.

Are you a strategic client-focused professional with a passion for delivering exceptional service Medavie Blue Cross is seeking an Internal Client Service Representative to join our Group Service team. This role is ideal for someone who thrives in a collaborative environment takes initiative and is committed to building strong relationships with clients and internal partners.

As an Internal Client Service Representative you may support internal client-facing responsibilities partnering closely with Account Executives advisors and operational teams to support the sale and retention of group insurance this role you will manage all aspects of the group sales and service lifecycle-from onboarding and renewals to proactive service and client education-ensuring a seamless and consistent experience for clients and advisors.

Key Responsibilities

• Serve as a primary contact for clients advisors and consultants resolving both basic and complex inquiries with professionalism and accuracy.
• Interpret contracts and financial agreements to address disputes and support clients with union-related concerns.
• Collaborate with the new business installation team to set up new groups including online enrolment and reporting tasks.
• Lead communication planning for new and existing clients creating custom educational materials in coordination with brand and marketing teams.
• Deliver Group Administrator training sessions including for Third Party Administrators covering systems products invoicing and insurance guidelines.
• Develop and execute a proactive service strategy for your block of business promoting Medavies services and technology.
• Represent Medavie at in person and/or virtual finalist presentations trade shows wellness fairs and client education sessions tailoring presentations to audience needs.

Qualifications

• Post-secondary education in a related field or equivalent experience.
• 13 years of experience in group insurance with a solid understanding of health dental life and disability plans.
• Progress toward or completion of an insurance designation is an asset.
• Valid drivers license and willingness to travel (minimal travel).

Skills & Attributes

• Strong commitment to client service and relationship-building.
• Excellent time management attention to detail and organizational skills.
• Confident public speaker with presentation experience.
• Proficient in Microsoft Office Suite Salesforce and WebEx.
• Bilingualism (French/English) is considered an asset.

Join a team where your expertise and proactive mindset will make a meaningful impact. If youre ready to elevate the client experience and grow your career in a supportive high-performing environment wed love to hear from you.

Pay Range:

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge skills qualifications experience and education/ addition to Base Pay eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools including AI to assist in screening applications.

If you experience any technical issues throughout the application process please email: .