Onboarding Implementation Specialist
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Redefine the future of customer experiences. One conversation at a time.
At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.
Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.
If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
The Onboarding Implementation Specialist is an entry-level role responsible for supporting new customers through the initial onboarding and setup of their Nextiva products and services. Through structured training and defined processes this role gathers required customer information configures services and ensures installations are completed accurately and on time.
This position focuses on executing standardized onboarding workflows meeting SLAs and delivering a high-quality customer experience. The Implementation Specialist partners with customers during setup troubleshoots common configuration issues and escalates complex concerns when needed to ensure a seamless transition to Nextiva.
Key Responsibilities
Collect and validate required onboarding information including network details users devices call flows and authorized contacts.
Follow defined onboarding workflows and meet established SLAs.
Configure telephone extensions services features and activate equipment.
Assist customers with number porting from previous carriers.
Respond to inbound calls emails and cases to resolve setup-related questions.
Troubleshoot common configuration and installation issues.
Identify out-of-procedure or incomplete information and take corrective action.
Manage partner or customer escalations pre and post onboarding for any account.
Escalate complex technical or process issues appropriately.
Maintain accurate documentation and case management within internal systems.
Meet or exceed defined productivity and quality metrics.
Qualifications
1 year of customer service experience project administration preferably in telecommunications SaaS or cloud-based environments.
Strong verbal and written communication skills.
Ability to follow structured processes and meet deadlines in a fast-paced environment.
Basic understanding of VoIP or Unified Communications technologies preferred.
Strong troubleshooting and problem-solving skills.
High attention to detail and strong organizational skills.
Comfortable communicating via phone email and chat.
Proficient with Microsoft Office and general computer systems.
Ability to manage a high case volume while maintaining quality standards.
Team-oriented with a positive and professional attitude.
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
- Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
- Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary hourly wages incentives or bonuses.
- Health - Major Health insurance for you your legal partner and children under 25 years including Vision and Dental coverage
- Insurance - Life Insurance (24 times your monthly salary)
- Work-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary 12 vacation days on their first anniversary and 5 personal days annually thereafter in addition to vacation time
- Financial Security- Enjoy a 30-day Christmas bonus 50% vacation premium company-matched food vouchers (1 UMA/month) and a 13% matched savings fund (capped at 1.3x annual UMA)
- Wellness-Employee Assistance Program and comprehensive wellness initiatives
- Growth-Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
#LI-AL1 #LI-Onsite
Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.
Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.
Required Experience:
IC
Key Skills
About Company
Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.
