Sales Support Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Sandvik Mining has an opening for a Sales Support Specialist.
Coordinate an online technical support which supports the sales organization. Administrate support cases log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource.
Job Purpose: Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and customer satisfaction
MAIN RESPONSIBILITIES
Environment Health and Safety
- Adopt a proactive approach to building a sustainable Sandvik EnvironmentHealthand Safety (EHS) culture within the workplace
- Conduct yourselfin accordance withSandvik EHS Vision to achieve Zero Harm to our people the environment we work in our customers and our suppliers
- Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person in the workplace.
- Comply withall aspects of the Sandvik Environment Health and Safety Policy and any reasonable instructions procedures or systems of work which are given in the interest of providing safe work practices in the workplace and toeliminateenvironmental harm.
- Identifyand report any unsafe work behaviours/ practices hazards and incidentsimmediately
- Interpret & present EHS leading & lagging indicator data for review with team monthly
- Regular review of the EHS reporting for sites anddemonstratecomplianceintothe EHS database (EHS360)
Key Responsibilities
- Provide process and system support for Aurora eBusiness Salesforce etc.
- Execute training and implement updates in systems and applications.
- Liaise with IT and systems teams on updates and training.
- Identifyimprovement opportunities in processes and systems.
- Set up and administereBizprogram users.
- Provide first-line support for salesteamand customers.
- Manage technical/systems onboarding for new customers.
- Configure customerneedsto matchappropriate eBusinesspackages.
- Maintain data integrity in eBusiness systems.
- Identifyand resolveeBizerrors.
- Liaise withlogistics sales pricing and others toidentifypatterns.
- Execute reports and analytical insights to support CSC improvements.
- Regularly review KPIs and ensure corrective actions are taken whererequired
- Ensures properon-boardingof new personnelin accordance withSandvik procedures
- Ensure effective resource planning & management
- Ensure CSC processes and global guidelines are followed
EXPERIENCE
- 4-7 years of experience in arelated field
- 3 - 5 years Sales experience preferably internal sales
- Systems &applicationsexperience.
EDUCATION
- University (College) Degree or Diploma in a commercial field or relevant experience
- Systems/Applications training
- Senior Certificate or relevant equivalent (desired).
OTHER
- Ability to work flexible hours
- Ability and availability to travel domestically and/or internationally asrequired
COMPETENCIES
- High-level attention to detail
- Excellent communication skills and ability to communicate at all levels
- Ability to look listen for and communicate opportunities for providing new or enhanced services to customers
- Good interpersonal skills
- Competent at applying the Sandvik performance management processes
- Demonstrated ability to leadmanageand develop a high performing and diverse team
- Ability to coach and mentor employees to achieve goals
- Good planningschedulingandorganizationskills
- Ability to analyze situations fully and accurately and reach productive decisions.
- Strong negotiation and problem-solving skills to influence internal stakeholders and customers
- Strong health and safety culture
- Ability to adapt to and manage change
- Strong customer focus
- Flexible self-motivated withdemonstratedinitiative andstrong senseof accountability
- High levelof professionalism honesty and integrity
- Ability to understand and manage data and work in relevant systems
- Ability to manage conflict in a contactcenterenvironment
- Understanding of employee relations
In addition the employee may be assigned other duties within the area of their competence
Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k)-retirement savings addition we provide opportunities for professional competence development and training as well as opportunities for career advancement
How to Apply
For immediate consideration please apply online at for the Sales Support Specialist Job Req. ID# R0089715.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Required Experience:
IC
