Ce poste sinscrit dans le cadre des services daccompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada par lintermédiaire de notre division Innomar Strategies.

This role is in support of Cencoras patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités:

• Traiter les inscriptions aux programmes reçues par télécopieur par courriel et par téléphone sur une base quotidienne;

• Assurer des mises à jour rapides à la base de données de programmes sur une base continue;

• Maintenir des communications efficaces avec de multiples clients externes et internes;

• Tenir des registres électroniques exacts des renseignements concernant les inscriptions de patients et de programmes les données des patients les alertes de laboratoire et les demandes dinformations complémentaires;

• Communiquer avec les clients internes et externes au besoin;

• Dautres fonctions et tâches seront confiées à lassocié(e) en gestion des risques selon les besoins.

Responsibilities:

• Process program registrations received via fax e-mail and phone on a daily basis;

• Ensure prompt updates to program database on an ongoing basis;

• Maintain effective communications with multiple external and internal customers;

• Maintain accurate electronic records of information regarding patient and program registrations patient data laboratory alerts and requests for further information; and

• Communicate with internal and external clients as deemed necessary.

• The Risk Management Associate will also be assigned other duties and tasks as required.

Niveau déducation:

• Diplôme détudes collégiales ou un diplôme universitaire dans un domaine connexe;

Expérience:

• Minimum de 2 ans dexpérience dans un rôle de service à la clientèle/dentrée de données dans un bureau;

• Expérience de travail dans lindustrie pharmaceutique/biotechnologique ou dans des industries liées à la santé constitue un atout;

• Orientation client proactive;

• Bilinguisme constitue un requis.

Compétences et Connaissances:

• Capacité de communiquer efficacement oralement et par écrit

• Manière professionnelle / courtoise / efficace au téléphone

• Compétences interpersonnelles et de leadership efficaces

• Sens de lorganisation; souci du détail

• Capacité à respecter systématiquement les échéances

• Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente

Education:

• College diploma or University degree in a related field;

Work Experience:

• Minimum 2 years experience in customer service / data entry role in an office setting

• Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset

• Proactive customer focus

Skills and Knowledge:

• Ability to communicate effectively both orally and in writing

• Bilingual in English and French is required

• Professional / courteous / efficient telephone manner

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Ability to work independently and in a team environment;

• Knowledge of Microsoft Word Excel PowerPoint and other Office Programs

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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