Enterprise Account Executive
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Job Summary
Job Description
Enterprise Account Executive
Were powering the future of customer experiencemaking service exceptional for everyone everywhere. Our products are rooted in AI automation and intelligent customer experiences. If youre ready to drive multi-year cloud CX and AI transformation wins at enterprise scale this is your chance to make a massive impact and accelerate your sales career.
Were at a watershed moment in service one where systems of record give way to intelligent systems of action. Static automation becomes not only agentic but self-learning and customer outcomes improve with every interaction.
For years weve been building toward this point: a future where AI capabilities can finally match the demands of real-world service. Where AI isnt just assistive but agentic and capable of true end-to-end resolution even for issues that are multi-step and complex.
Were seeking an ambitious Enterprise Account Executive to be the driver for Zendesks growth and exciting innovation in our customers. You will be at the center of the action leveraging our full AI suiteAI Agent Copilot QA CCaaSto drive business impact efficiency and innovation with executive teams in our key customers.
Your Impact (What youll be doing)
Own the Growth: Execute a strategy to land new large enterprise accounts and expand major opportunities with key UK & Ireland customers
Lead Strategic Deals: Navigate complex multi-stakeholder sales cycles engaging leaders across IT Operations Procurement and the Executive suite
Drive AI Adoption: Partner with existing customers to champion the adoption of Zendesks AI platform as part of major CX transformation programs
Be the Expert: Lead strategic discussions with C-level executives aligning our AI solutions directly to their business goals and measurable outcomes
Future-Proof Your Career: Develop career-making AI fluency expertly translating how intelligent workflows to deliver measurable business impact. Utilize cutting-edge AI sales tools to boost your productivity.
Business Partner: Develop and present compelling data-driven business cases and ROI models based on customer-defined success metrics
Collaborate to Win: Lead an integrated customer-centric sales motion by collaborating seamlessly with internal teams and our Partner ecosystem
What were looking for:
Super Strengths
Story of Success: A history of consistently delivering results in enterprise SaaS sales focused on creative outcomes and innovative approaches with AI wins
Great Communicater: The ability to clearly articulate business value and influence C-level decision-makers and engagement
Learning mindset: Strong desire to develop experience in AI and automation strategy for large enterprises with the skill to translate technology into measurable business impact
Strategic Focus: Skilled in building presenting and defending executive-level business cases and ROI models.
Team Player: A track record of collaborating effectively and influencing outcomes within matrixed and partner-led sales environments.
Drive Curiosity & a Growth Mindset: You are self-driven empathetic strategically curious and results-focusedready to thrive in a complex fast-changing environment. Youve failed a few times and learnt some great lessons along the way
Great to have bonus experience:
Industry Expertise: As we build our business in focus areas around Business Services Finance or Manufacturing. Strong B2B industry experience is a big value add
Relevant Experience: Prior experience selling CX CRM CCaaS or AI-powered platforms to enterprise customers.
Modern Sales Tools: Hands-on experience leveraging AI-powered sales tools and CRM to boost execution and productivity e.g. Gong Bullseye Gemini Claude.
This is a hybrid role. Successful candidates are expected to travel regularly for face-to-face engagement with customers and prospects across UK & Ireland. You will join a collaborative inclusive sales team committed to customer impact innovation and long-term growth.
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Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
